Erica Arledge
Loganville,GA
Summary
Dynamic and detail-oriented licensed cosmetologist with a proven track record at Van Michael Salon, excelling in client consultations and precision cutting. Recognized for building strong client relationships and enhancing satisfaction through tailored services. Highly motivated self-starter skilled in diverse hairstyling techniques, consistently delivering exceptional results and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Hairstylist
Van Michael Salon
09.2019 - 09.2025
- Delivered exceptional hairstyling services to clients, ensuring satisfaction with every appointment.
- Utilized advanced cutting techniques to create personalized looks for diverse clientele
- Enhanced client retention by providing tailored consultations that addressed individual hair needs and preferences.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Developed strong client relationships through effective communication and attentive service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Bartender
Republic Social House
01.2019 - 04.2022
- Crafted signature cocktails using fresh ingredients, enhancing customer satisfaction and experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained new staff on bartending techniques and customer service protocols, fostering team efficiency.
- Collaborated with management to develop seasonal drink menus, driving sales through innovative offerings.
- Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies.
- Utilized POS systems for order processing, improving speed of service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Assistant/ Hair Stylist Apprentice
Mane Changes Salon
01.2018 - 11.2018
- Assisted in executing haircuts and styling techniques for diverse clientele.
- Provided support in maintaining salon cleanliness and organization standards.
- Collaborated with senior stylists to learn advanced coloring and treatment applications.
- Engaged with clients to understand their preferences and recommend suitable services.
- Observed and adapted to new trends in hairstyling and product usage efficiently.
- Participated in ongoing training programs to refine technical skills and service offerings.
- Received positive feedback from clients for exceptional customer service and attention to detail.
- Coordinated appointment schedules efficiently while accommodating last-minute changes when necessary.
- Assisted head stylist with daily tasks, contributing to a well-organized and efficient work environment.
- Gained proficiency in various hair coloring techniques, enhancing the range of services offered to clients.
- Shadowed experienced stylists during appointments to learn best practices in client interaction and specialty treatments.
Education
Master Cosmetologist - Cosmetology
Aveda Institute
Davie, FL09-2019
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Proficient in diverse hair styling techniques
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- [State] licensed cosmetologist
- Men and women haircuts
- Customer education
- Appointment coordination
- Styling tools
- Precision cutting
- Dry cutting techniques
- Blow-dry styling
Timeline
Hairstylist
Van Michael Salon
09.2019 - 09.2025
Bartender
Republic Social House
01.2019 - 04.2022
Assistant/ Hair Stylist Apprentice
Mane Changes Salon
01.2018 - 11.2018
Master Cosmetologist - Cosmetology
Aveda Institute