Gianna Scolaro
Las Vegas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive, demeanor. I am motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Key Holder
CLUB/Starlight tattoo
Las Vegas
2025.03 - Current
- Managed daily store operations and ensured smooth functioning.
- Assisted customers with Tattoo and piercing questions.
- Scheduled appointments and coordinated artist availability for client consultations.
- Ensured cleanliness and safety of the studio environment for clients and staff.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Oversaw inventory management, including stock replenishment and organization.
- Monitored cash register transactions and maintained accurate financial records.
Attractions Operator
Area 15 las vegas
Las Vegas
2024.07 - 2025.03
- Operated attractions efficiently, ensuring guest safety and satisfaction.
- Coordinated daily operations, managing schedules and staffing needs.
- Monitored equipment performance, identifying issues and performing basic maintenance.
- Provided exceptional customer service, assisting guests with inquiries and concerns.
- Collaborated with team members to enhance guest experience and streamline operations.
- Assisted in managing inventory of supplies for attraction operations and maintenance.
Sales Associate
Diesel Outlet
Las Vegas
2024.02 - 2024.05
- Greets customers attending to any needs they need
- Help customers select products and share product knowledge
- Engage with customers to build a rapport and lasting relationships
- Promoting new merchandise and keeping sales floor organized and updated
- Cash handling and ordering any sizes customers may need from other stores
Key Holder and Receptionist
Massage Envy
Las Vegas
2023.09 - 2023.12
- Greeting customer with a professional and provided friendly and knowledgeable assistance
- Confirm and book appointments, communication with clients, and update records
- Oversaw store operations by counting cash drawers, reviewing equipment management, and opening and closing clinic
- Walked through department to keep a clean clinic and making sure clients are happy and taken care of and supervising staff
- Trained and supervised new employees to be their best
Guest Experience Guide
Flyover Las Vegas
Las Vegas
2022.09 - 2023.09
- Worked closely with guests, ensuring safety
- Ability to manage multiple tasks
- Greeting and welcoming guests, giving them more knowledge about the ride
- Assisting guests with tickets
- Cash handling experience and pushing sales
- Taking photos and editing them for guest
- Keeping guest count and keeping guest organized
Sales Associate Team Leader
Urban Outfitters
Las Vegas
2021.06 - 2022.07
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Educated associates on market trends and stayed up to date on forecasts.
Hostess
House of Blues
Las Vegas
2019.09 - 2021.02
- Took reservations in person and by phone, answering questions about the menu and give accurate waitlist times
- Answer customer questions about the house of blues and give accurate directions
- Assigned patrons to tables suitable for needs and keep up with clean tables and the flow of traffic for servers
- Keep station organized and keep bathrooms clean
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NVSkills
- Customer Satisfaction
- Team Player
- Communication
- Leadership
- Creative
- Cash handling
- Problem solving
Timeline
Key Holder
CLUB/Starlight tattoo
2025.03 - Current
Attractions Operator
Area 15 las vegas
2024.07 - 2025.03
Sales Associate
Diesel Outlet
2024.02 - 2024.05
Key Holder and Receptionist
Massage Envy
2023.09 - 2023.12
Guest Experience Guide
Flyover Las Vegas
2022.09 - 2023.09
Sales Associate Team Leader
Urban Outfitters
2021.06 - 2022.07
Hostess
House of Blues
2019.09 - 2021.02
High School Diploma -
Desert Oasis High School