Gianna Segno
Navarre,FL
Summary
Bachelor of Science in Criminology graduate with a strong work ethic demonstrated through academic success and stability in a managerial job position. Experienced in managing a fast-paced retail environment, communicating professionally with co-workers, resolving issues, and following company policies and procedures. Looking to apply these organizational, management, and communication skills into a legal role.
Overview
5
5
years of professional experience
Work History
Manager
Bath & Body Works
Destin, Florida
06.2022 - Current
- Worked full time first two years while being a full time student.
- Trained and led 20 employees, enhancing team performance in customer service.
- Developed operational plans to ensure efficient store management and achievement of daily goals.
- Supervised team members on best practices in customer service to improve client satisfaction.
- Enforced company policies and procedures to maintain a positive work environment.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Fostered meaningful relationships with customers, enabling them to return to the store regularly.
Server
Thai Restaurant
Shalimar, Florida
05.2021 - 10.2021
- Learned customer service practices and time management.
- Ran the floor by myself as the sole server, handling high volumes of people alone.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL05-2026
Associate Degree, General Education
Northwest Florida State College
Niceville, FL05-2024
High School Diploma
Fort Walton Beach High School
Fort Walton Beach, FL05-2022
Skills
- Active listening
- Critical thinking
- Time management
- Relationship building
- Customer service
- Clear communicator
- Team leadership
- Problem resolution
- Friendly, positive attitude
- Attention to detail
Timeline
Manager
Bath & Body Works
06.2022 - Current
Server
Thai Restaurant
05.2021 - 10.2021
Bachelor of Science - Criminology
Florida State University
Associate Degree, General Education
Northwest Florida State College
High School Diploma
Fort Walton Beach High School