GIANNA N. STOFFELA
Maricopa,AZ
Summary
Results-driven Call Center Sales Customer Support Representative known for high productivity and efficient task completion. Specialize in customer relationship building, conflict resolution, and upselling techniques. Excel in communication, active listening, and adaptability to thrive in fast-paced environments. Committed to achieving sales targets while maintaining exceptional service standards.
Persuasive professional with expertise in outbound cold calling. Approaches every call with fresh mindset and tenacity to reach even toughest customers. Proven expertise in achieving sales goals.
Overview
13
13
years of professional experience
Work History
Assistant Secretary
Private Duty
Maricopa, Arizona
06.2021 - Current
Caregiver
Private Care
Maricopa, AZ
06.2021 - 12.2024
- Scheduled all appointments and handled all business affairs for client
- Assisted clients with banking, paying of bills and balancing of finances
- Provided in home care including feeding, dressing and medication dispensing.
- Scheduled and facilitated medical and personal appointments for client. A
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Wealth Management Client Services
Bank of America
11.2020 - 07.2021
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
- Provided white glove service and tech support to high wealth clients
- Went over stock options, value and account details
- Assisted with online support and website troubleshooting
- Acted as liaison between client and financial advisor
- Resolved complex account issues and offered additional beneficial account options and features
- Ensured compliance with all applicable regulatory requirements
- Maintained up-to-date knowledge of relevant laws, regulations, products and services in order to provide accurate information to clients.
Preschool Teacher
11.2019 - 07.2020
- Worked with children providing education and interactive care
- Prepares age appropriate curriculum and activities
- Works with parents to develop behavior plans
- Provides administrative support for front office staff
- Care for children with physical and mental developmental disabilities
Mortgage Collector
Loancare
02.2018 - 12.2018
- Negotiated debtor payments
- Offered financial options for home loans such as modifications, repayment plans and other services
- Advised clients on mortgage loans
- Complied with regulatory requirements including the Bank Secrecy Act, Anti Money Laundering, OFAC, FDCPA, and all other financial laws
- Communicated with customers via email, outbound and inbound phone calls and mail
Administrator
Third Circuit Court State of Hawaii
02.2017 - 08.2017
- Scheduled all appointments, appearances and briefings
- Organized files for court proceedings
- Conducted daily accounting on all finances, deposits and safe drops
- Transcribed legal documents and phone conversations
- Managed office supplies, vendors, organization and upkeep
- Worked with professionals such as Deputy attorney General, Prosecutors, Detectives and Social Workers on case files and placement for children
Loan Advisor
Go Financial
08.2015 - 08.2016
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Managed High Volume of accounts and kept up with daily contact with customers on payment plans
- Offered solutions for customers on past due loans
- Maintained correspondence with customers via phone, email and mail
- Worked with management to help train new staff, manage reporting and sent out daily stats and goals
RX Enrollment Specialist
Humana Pharmacy
08.2014 - 08.2015
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Answered telephone inquiries, referred callers to pharmacist when necessary
- Established or maintained patient profiles, including lists of medications taken by individual patients
- Advised customers on the selection of medication brands, medical equipment, or healthcare supplies
- Responsible for requesting customer medication and corresponding with Doctors’ offices
Service Manager
Chipotle
03.2012 - 08.2015
- Developed relationships and communicated with customers, site managers, developers, land owners, authorities, utility representatives, or residents
- Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities
- Monitored employee and patron activities to ensure liquor regulations are obeyed
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Counted money and made bank deposits
- Established standards for personnel performance and customer service
Education
GED -
Rio Salado College
Queen Creek, AZ01.2014
Skills
- Sales
- De-escalation
- Multitasking
- Troubleshooting
- Training and Development
- Knowledge of Banking Regulations
- Negotiation
- Proficiency in Computer Systems and Software
- Customer service
- Document preparation
- Data entry
- Call center experience
Timeline
Assistant Secretary
Private Duty
06.2021 - Current
Caregiver
Private Care
06.2021 - 12.2024
Wealth Management Client Services
Bank of America
11.2020 - 07.2021
Preschool Teacher
11.2019 - 07.2020
Mortgage Collector
Loancare
02.2018 - 12.2018
Administrator
Third Circuit Court State of Hawaii
02.2017 - 08.2017
Loan Advisor
Go Financial
08.2015 - 08.2016
RX Enrollment Specialist
Humana Pharmacy
08.2014 - 08.2015
Service Manager
Chipotle
03.2012 - 08.2015
GED -
Rio Salado College