Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Thomas

Jersey City,NJ

Summary

With 5 years of sales expertise and 2 years in leadership roles, I bring a dynamic blend of passion and creativity to the realm of guest experience and customer service. My diligence and proactive approach have consistently driven positive outcomes while my collaborative nature fosters teamwork and efficient operations. Adept at handling finances with precision, I excel in attention to detail, critical decision-making, and effective management. Leveraging my adeptness at call management, I efficiently redirect inquiries, provide information, and promote additional services, underpinned by exceptional interpersonal, professional, and written communication skills.

Overview

4
4
years of professional experience

Work History

Operations Leader

Petco, New York
11.2022 - Current
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Sales Associate

Petco
08.2021 - 11.2022
  • Provided prompt customer support with a professional, friendly, and patient attitude.
  • Productively memorized over 55 company products and services.
  • Listened, diagnosed, and resolved technical issues through step-by-step solutions.
  • Trained 10 new heirs on company-specific policies, procedures, and compliance guidelines.
  • Managed returns, exchanges and refunds in accordance with store policy

Sales Associate

Aéropostale
08.2019 - 08.2020
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refund to ensure seamless and accurate cash flow.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promoted specific merchandise.
  • Actively stay Informed about latest sales offers and loyalty programs.
  • Happily guided customers through the process of successfully finding their ideal styles.

Education

Business Administration

Delaware State University
Dover, DE
06.2024

High School Diploma -

Bayonne High School
Bayonne, NJ
06.2020

Skills

  • Excellent Time Management Skills: Proficient in prioritizing tasks and meeting deadlines, maximizing productivity and ensuring efficient workflow
  • Communicative: Strong interpersonal skills, adept at conveying ideas clearly and collaborating effectively with diverse teams
  • Creative: Innovative thinker with a knack for generating fresh ideas and solutions, enhancing projects and processes
  • Teamwork: Collaborative team player who fosters a positive and inclusive environment, contributing to shared goals and achieving success together
  • Organization: Methodical and organized approach to tasks and projects, optimizing resources and maintaining structured workflows
  • Conflict Resolution: Skilled in addressing and resolving conflicts constructively, promoting harmonious working relationships and maintaining team cohesion

Timeline

Operations Leader

Petco, New York
11.2022 - Current

Sales Associate

Petco
08.2021 - 11.2022

Sales Associate

Aéropostale
08.2019 - 08.2020

Business Administration

Delaware State University

High School Diploma -

Bayonne High School
Gianna Thomas