Gianna Velasquez
Houston,Tx
Summary
Dedicated professional with extensive experience in customer care and service. Recognized for adaptability, strong work ethic, and leadership skills. Committed to driving team success and fostering growth within organizations. Actively seeks opportunities to contribute and excel in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Lead Server
Toca Madera
Houston, Tx
05.2024 - Current
- Delivered fine dining service while managing high volume sections, ensuring consistent guest satisfaction.
- Led serving staff in service standards, menu knowledge, and wine pairings, fostering strong guest engagement.
- Supervised daily operations, enhancing guest experiences through attentive service.
- Trained and mentored new servers on service standards and menu knowledge.
- Prepared venue for events to facilitate guest experiences.
- Maintained cleanliness and organization of dining areas throughout service shifts.
Bartender Server
Juilet Steakhouse
Houston, Tx
11.2023 - 05.2024
- Lescute drinks in a timely manner, to start the guest experience off right.
- Good multitasking skills, as it's a drink heavy restaurant.
- Extensive liquor/menu/food knowledge.
- Pay attention to the clients' unique taste, & create a drink they'll be coming back for.
- Multiple variations of side work during before/after shift.
- Glass Polishing.
- Giving the guest a creative & memorable dining experience.
Bartender
The Basement Thirteen by James Harden
04.2023 - 12.2023
- I self promoted and built my personal clientele relationships.
- I pride myself on anticipating and meeting the needs of clients before they even have them.
- I worked from both an individual and team-oriented standpoint simultaneously.
Floor Manager
Twin Peaks
01.2018 - 12.2023
- I was hired as a server and quickly promoted to Bartender, Corporate Trainer and Floor Manager where I was able to wear many hats that highlight my vast abilities.
- I also took on the Social Media Manager and Photographer role for my store and boosted engagement on Facebook and Instagram.
- Advanced through professional roles, demonstrating adaptability and commitment to growth.
- I am adaptable, hard working, punctual, attentive to detail, sales motivated, and a natural leader.
- I take on responsibility with pride and know what I bring to the table: I trust myself to be an asset to any team I proudly join.
- Hired as a server, promoted to Bartender, Corporate Trainer, and Floor Manager, showcasing versatility and leadership in various capacities.
- I often find myself quickly working up in the professional roles I possess.
- I have been in the customer care and service industry since I was sixteen and have been described as a self-starter with a commendable work ethic.
- Managed social media and photography for store, enhancing engagement on Facebook and Instagram.
Education
Highschool -
Lake Minneola Highschool
Tx, USASkills
- Fine dining service
- High volume dining
- Mixologist
- Upselling techniques
- Sales
- Event coordination
- Anticipating and Meeting the Needs of Clientele
- Client Relations
- Communication
- Collaboration
- Time management
- Leadership
- Team management
- Creative Problem-Solving
- Attention to detail
- Fast Environment
- Social Media Management
- Pleasant Attitude
- Leadership skills
Timeline
Lead Server
Toca Madera
05.2024 - Current
Bartender Server
Juilet Steakhouse
11.2023 - 05.2024
Bartender
The Basement Thirteen by James Harden
04.2023 - 12.2023
Floor Manager
Twin Peaks
01.2018 - 12.2023
Highschool -
Lake Minneola Highschool