Megan Sisk
Fort Worth,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership at Mexican Inn Café. Proven ability to enhance guest satisfaction through exceptional communication and upselling techniques. Skilled in POS system operations and conflict management, fostering a positive workplace culture while training staff to deliver high-quality service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Lead Server
Mexican Inn Cafe
03.2023 - Current
- Greeted guests and delivered friendly tableside service at Mexican Inn Café.
- Took accurate food and beverage orders for kitchen preparation.
- Delivered plates and checked guest satisfaction during service.
- Coordinated dining room seating and managed server sections to optimize guest flow and enhance dining experience.
- Resolved guest concerns with calm communication and prompt support, ensuring high satisfaction and repeat patronage.
- Trained new servers on service standards and restaurant procedures.
- Managed opening and closing duties to facilitate restaurant operations.
- Coordinated seating, wait times, and section flow for smooth guest service.
- Supported closing duties, including side work, restocking, and sanitation.
- Collaborated with management to plan and execute special functions and events, contributing to guest engagement and restaurant visibility.
CNA
Alvarado Meadows Nursing & Rehabilitation Center
07.2014 - 01.2022
- Monitored vital signs and documented changes in patient conditions accurately and timely.
- Assisted nursing staff with medical procedures, ensuring adherence to patient care protocols.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Trained new staff on best practices for patient care and facility protocols, fostering a consistent care environment.
- Implemented process improvements, leading to enhanced patient satisfaction and streamlined workflows.
- Trained new staff on best practices for patient care and facility protocols effectively.
- Implemented process improvements that enhanced patient satisfaction and streamlined workflows.
Behavioral Health Aide
Rock House
12.2006 - 10.2014
- Provided individualized support to clients with behavioral health challenges, ensuring personalized care plans were followed.
- Monitored client progress and reported changes to healthcare teams, facilitating timely interventions and adjustments.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Implemented safety protocols and crisis intervention techniques, ensuring a secure environment that protected clients and staff.
- Evaluated program effectiveness through regular assessments, recommending targeted improvements to enhance overall service delivery.
- Established a solid foundation of trust and rapport with each patient through consistent communication, setting the stage for successful therapeutic relationships.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Served as an advocate for patients'' rights and well-being, working tirelessly to secure the best possible outcomes in all situations.
- Monitored medication adherence closely for optimal therapeutic outcomes while minimizing potential side effects or complications.
- Cleaned and organized patient rooms by making beds, sweeping floors, and wiping surfaces to maintain hygiene.
Education
High School Diploma -
Midlothian High School
Midlothian, TXSkills
- Fine Dining Service
- Point of Sale Management
- POS systems
- Operational efficiency
- Order accuracy
- Guest relations management
- Customer service
- Sales techniques
- Service recovery
- Team leadership
- Exceptional communication
- Employee training
- Staff supervision
- Staff onboarding
- Employee development
- Conflict management
- Problem-solving
- Critical thinking
- Attention to detail
- Organization and efficiency
- Relationship building
- Team collaboration
- Exceptional communication
- Clear communication
- Fast-paced Service
- Cleaning and sanitizing
- Safe food handling
- Order processing
- Quality control
- Event coordination
- Event coordination
- Staff supervision
- Dining Room Service
- Server training
- Clear communication
Timeline
Lead Server
Mexican Inn Cafe
03.2023 - Current
CNA
Alvarado Meadows Nursing & Rehabilitation Center
07.2014 - 01.2022
Behavioral Health Aide
Rock House
12.2006 - 10.2014
High School Diploma -
Midlothian High School