Gianna Walters

• Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
• Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager. Was in charge of issuing receipts and processing refunds, credits, and exchanges.
• Answered phones for customer questions along with setting up their desired times in our systems

This is a support group that helps with family's going through divorce and divorce recovery. Once a week I went in to learn how to talk to family's in need and then got to be a group leader, leading their support groups.

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

• Kept track of office supplies by checking inventory every hour and placing orders when supplies were running low. Greeted daily customers upon their arrival, offered assistance and answered questions.
• Was in charge of customer service and complaints.
• Greeted customers in a timely manner, typed correspondence, answered/transferred phone calls, and set up appointments.

At the Pima county Victim services, I volunteered twice a week for six hours to learn how to be trained in how to talk to victims along with emotional responses. This also exposed me to sit in on court cases where we would be representing the victim and giving themselves or their family a voice in court. This was a chance for me to watch court cases in person.