Gianna Waterman
Virginia Beach
Summary
I am an ambitious young woman looking for a fast-paced and open atmosphere. Not only do I have the ability to work and collaborate with my peers, but I have proven to remain calm and collected in pressing situations. Along with my sunny personality and attention to detail I demonstrate high intelligence, leadership qualities, perseverance, and the ability to think on my feet and multi-task. I believe that with my ambitions and strong head on my shoulders I can be the "cherry on top" for your establishment. Thank you for your time and consideration, I look forward to hearing from you!
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server
Gino’s Pizzeria By Maurizio
Virginia Beach
06.2025 - Current
- Provided excellent customer service in a busy pizzeria environment.
- Took and processed food and drink orders accurately and promptly.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
Server Assistant
Orions Roof. Marriott Hotels
Virginia Beach
05.2024 - 02.2025
- Maintained cleanliness and organization of dining areas throughout shifts.
- Supported team during peak hours by restocking supplies and utensils.
- Monitored guest needs and offered additional assistance when required.
- Participated in training new staff on restaurant protocols and service standards.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Assisted in training new server assistants on job responsibilities and procedures.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Demonstrated ability to multi-task by performing additional duties as assigned.
Drive-Thru Cashier and Closing Trainer
Panera Bread
Virginia Beach
05.2022 - 07.2023
- Supported guests' unique needs through continuous kitchen communication about requests, dietary sensitivities and food allergies
- Helped servers with accurate input of customer orders into point-of-sale system
- Packaged food in bags for easy carrying and added napkins to complete orders
- Verified items from kitchen against customers' orders before handing out bags
- Moved cars through efficiently with expert knowledge of menus and POS system operation
- Met time targets consistently by quickly taking orders, processing payments and passing orders
- Prepared for rush periods by checking headset batteries and restocking station supplies
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Greeted customers warmly upon arrival and escorted them to their tables
- Kept station stocked with menus, silverware and kids' supplies for new guests
- Answered phone calls promptly, taking down customer orders or addressing inquiries about menu offerings
Hostess/Takeout/Bussing
Whiskey Kitchen/Civil Libation
Virginia Beach
10.2021 - 05.2022
- Handled cash, credit, and debit transactions securely, providing correct change
- Packaged orders efficiently while ensuring food presentation standards were maintained
- Managed dining room cleaning needs, smoothly handling opening, closing and shift change tasks
- Prepared front-of-house stations to be presentable and ready for service
- Supported waiting staff by pre-clearing plates at tables, refilling beverages and wrapping leftover food
- Carried trays of dirty dishes to kitchen for washing
- Collaborated effectively with host/hostess to manage seating arrangements during peak hours
Education
Bachelor of Science (B.S.) - Biological Sciences: Biomedical Studies (Pre-Med)
Old Dominion University
Norfolk, Virginia 08.2022 - 03.2026
Bachelor of Science (B.S.) - Biological Sciences: Biomedical Studies (Pre-Med)
University of Cincinnati
Cincinnati, Ohio 08.2024 - 04.2025
Skills
- Team collaboration
- Time management
- Tableside service
- Customer satisfaction
- Hospitality and accommodation
- Professional appearance
- Table management
- Cash handling
- Menu memorization
- Wine service
- Point of sale (POS) system operations
- Detail-oriented
- Cleanliness
- Payment processing
- Order taking
- Conflict de-escalation
- Cool Under Pressure
- Training experience
Certification
CPR Certified
References
- Elena Solla-Griffin, Gino’s Pizzeria By Maurizio, +1 (757) 416-2576
- Rhianna Neatrour, Orions Roof, rhianna.neatrour@marriottvb.com, +1 (703) 474-4628
- Zach Peters, Panera Bread (First Colonial, VA Beach), +1 (757) 376-9160
- April, Civil Libation, +1 (757) 553-7773
Timeline
Server
Gino’s Pizzeria By Maurizio
06.2025 - Current
Bachelor of Science (B.S.) - Biological Sciences: Biomedical Studies (Pre-Med)
University of Cincinnati
08.2024 - 04.2025
Server Assistant
Orions Roof. Marriott Hotels
05.2024 - 02.2025
Bachelor of Science (B.S.) - Biological Sciences: Biomedical Studies (Pre-Med)
Old Dominion University
08.2022 - 03.2026
Drive-Thru Cashier and Closing Trainer
Panera Bread
05.2022 - 07.2023
Hostess/Takeout/Bussing
Whiskey Kitchen/Civil Libation
10.2021 - 05.2022