Gianna Yarbrough
Burbank,CA
Summary
Dedicated professional with a strong foundation in customer success and community service. Successfully managed a $1.8M enterprise account portfolio, securing key renewals and expanding annual recurring revenue by $318k. Skilled in building relationships, advocating for stakeholders, and utilizing data-driven strategies to drive platform adoption.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Customer Success Manager
Turnitin
(Remote)
05.2021 - Current
- Manage a $1.8M enterprise account portfolio using Salesforce, securing key renewals and expanding $318k in Annual Recurring Revenue (ARR).
- Partner with enterprise stakeholders to build and execute customized success plans aligned with institutional goals, driving platform adoption.
- Analyzed customer usage metrics using Tableau and Salesforce, delivering data-driven QBRs that highlighted ROI and identified expansion opportunities.
- Advocated for client requirements based on feedback, collaborating with Product, Support, and Sales enablement to influence roadmap priorities.
Instructional Assistant
Rio Norte Junior High
Santa Clarita, CA
10.2015 - 05.2021
- Managed complex behavioral challenges through structured intervention and effective communication with classroom staff to enhance student learning environment.
- Facilitated individualized developmental strategies and tracked key progress metrics to meet specific student learning objectives and IEP goals.
- Collaborated with lead educators to organize data and streamline daily operations, improving group engagement and supporting student success.
Sales Associate & Manager
Pier 1 Imports
Santa Clarita, CA
08.2009 - 04.2014
- Expanded repeat client base and increased account sign-ups through consultative, relationship-focused selling techniques.
- Led and trained sales teams as a supervisor, aligning efforts to achieve sales goals.
- Maintained visual merchandising standards throughout the sales floor.
Education
B.A. - Child and Adolescent Development - Applied Developmental Science
California State University
Northridge, CAA.A. - Liberal Studies
College of the Canyons
Santa Clarita, CASkills
- Account management
- Customer Engagement
- Revenue growth
- Data Analysis
- Data analysis
- Technical & Analytics Tools: Salesforce, Tableau, Excel, Gainsight (Exposure)
- Project Coordination
- Effective communication strategies
- Relationship building
Certification
Certification: American Sign Language Interpreting Program | College of the Canyons, Santa Clarita, CA
Timeline
Customer Success Manager
Turnitin
05.2021 - Current
Instructional Assistant
Rio Norte Junior High
10.2015 - 05.2021
Sales Associate & Manager
Pier 1 Imports
08.2009 - 04.2014
B.A. - Child and Adolescent Development - Applied Developmental Science
California State University
A.A. - Liberal Studies
College of the Canyons