Gianna Grace Gregory
The McGuire Group
BUFFALO,NY
3
years of professional experience
Dedicated healthcare professional with experience as Certified Nursing Assistant, Dietary Supervisor, and Receptionist. Delivers quality patient care, enhances daily operations, and fosters effective communication with patients and families. Recognized for leadership and commitment, including roles as employee mentor and Employee of the Month. Committed to ongoing professional development in the healthcare field.
Work History
Certified Nursing Assistant
11 Months- Monitored vital signs, ensuring timely reporting of changes to nursing staff.
- Assisted patients with daily activities, enhancing comfort and well-being.
- Supported nursing staff with documentation and patient care tasks efficiently.
- Maintained a clean and safe environment, adhering to infection control protocols.
- Selected to be a member of the Mentor Group, serving as a resource and role model for new CNAs and nursing staff.
- Trained and mentored current and newly hired employees on resident care techniques, safety procedures, infection prevention, and facility policies.
- Educated staff on pressure ulcer prevention. including risk assessment, repositioning techniques, skin integrity, nutrition, and early identification of pressure injuries.
- supported the successful onboarding of new employees by providing hands-on instruction, feedback, and ongoing guidance.
Dietary Supervisor
1 Year 2 Months- Coordinated meal planning and preparation in alignment with resident dietary needs and preferences.
- Supervised dietary staff to ensure compliance with nutritional guidelines and food safety standards.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Monitored inventory levels of food supplies, reducing waste through effective stock management practices.
- Collaborated with healthcare professionals to develop personalized nutrition plans for residents.
- Evaluated dietary services through regular audits, leading to improved operational efficiency and client satisfaction.
- Resolved resident concerns promptly, fostering a positive dining experience and community rapport.
- Led initiatives to enhance menu variety, resulting in increased resident engagement during mealtimes.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Implemented menu rotation schedules that incorporated seasonal ingredients, providing variety while controlling costs.
- Organized in-service training sessions for dietary staff members, addressing critical topics such as food safety, sanitation procedures, and nutritional guidelines.
- Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
Receptionist
1 Year- Managed front desk operations and ensured seamless visitor check-in procedures.
- Utilized multi-line phone system to handle incoming calls and route inquiries promptly.
- Coordinated appointment scheduling and maintained staff calendars for optimal efficiency.
- Developed and maintained filing systems to enhance document retrieval processes.
- Greeted patients with professionalism, enhancing overall patient experience and satisfaction.
- Coordinated communication between patients and medical staff, facilitating seamless information exchange.
- Trained new receptionists on office procedures and software systems, fostering a collaborative environment.
- Implemented process improvements that streamlined administrative workflows and reduced errors in documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
High School Diploma
Skills
Direct patient care
Basic life support
Mobility assistance
Patient lifting
Dressing assistance
Feeding assistance
Urinary catheter care
Positioning patients
Documenting behaviors
Feeding assistance
Care planning
Electronic charting
HIPAA compliance
Food safety
Sanitation standards
Meal preparation
Food presentation
Dietary guidelines
Hygiene practices
Nutritional planning
Infection control
Meal service
Patient supervision
Nutrition assessment
Kitchen tools
Telephone skills
Care coordination
Patient communication
Patient documentation
Communication skills
Healthcare support
Records management
Timeline
Certified Nursing Assistant
The McGuire Group
09.2025 - CurrentRead More
Dietary Supervisor
The McGuire Group
06.2024 - 08.2025Read More
Receptionist
The McGuire Group
06.2023 - 06.2024Read More
Frontier Senior High School
High School Diploma
Read More