Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
PASAR Site Manager
Plano Independent School District
03.2022 - 05.2025
Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
Handled conflict resolution amongst team members ensuring a harmonious workplace atmosphere conducive to delivering exceptional care.
Maintained a safe, nurturing environment for children through diligent monitoring of facilities and strict adherence to safety protocols.
Created an inclusive environment by integrating diverse cultures into programming activities fostering respect among both staff members and enrolled families alike.
Improved daycare operations by implementing efficient scheduling and staff management strategies.
Administered employee performance evaluations on a regular basis providing constructive feedback aimed at staff growth within their roles as caregiverseducators.
Maintained high-quality child care standards based on developmentally appropriate practices.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Modernized instructional plans and educational approaches to enhance student learning.
Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Monitored staff-to-child ratios per licensing standards confirming adherence to mandated guidelines at all times ensuring a safe environment for children in attendance.
Enhanced parent satisfaction by ensuring consistent communication and addressing concerns promptly.
Facilitated ongoing professional development opportunities for staff members to encourage continuous learning and improvement in their roles.
Sales Associate
Vans Off The Wall
08.2020 - 03.2022
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Monitored customers for signs of security concerns and escalated issues to management.
Performed cash, card, and check transactions to complete customer purchases.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Server
Reflections Venue and Gardens
11.2016 - 09.2019
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Bachelor of Science - Child Learning And Development, Psychology
The University of Texas At Dallas
Richardson, TX
05-2025
Associate of Arts - General Studies
Collin County Community College
Plano, TX
05-2022
High School Diploma -
Plano East Senior High School
Plano, TX
06-2019
Skills
Team leadership
Problem-solving
Quality assurance
Staff management
Multitasking and organization
Conflict resolution
Documentation and reporting
Flexibility and adaptability
Customer service
Data analysis
Teamwork and collaboration
Decision-making
Accomplishments
Awarded as 2024-2025 PISD Superintendent 100 winner
Promoted to Colorguard Captain position
Elected Secretary of the National Junior Honors Society
Promoted from PASAR Assistant Site Manager to Site Manager
Timeline
PASAR Site Manager
Plano Independent School District
03.2022 - 05.2025
Sales Associate
Vans Off The Wall
08.2020 - 03.2022
Server
Reflections Venue and Gardens
11.2016 - 09.2019
Bachelor of Science - Child Learning And Development, Psychology
Government Teacher at Plano Independent School District - Plano East High SchoolGovernment Teacher at Plano Independent School District - Plano East High School