Gianni Ciciarelli
Tampa,US
Summary
Provides excellent and dedicated customer service with a variety of experiences including both the restaurant and retail industries. Skilled set of communication skills, and can efficiently communicate with customers as well as team members. Hard-working team player that adds positivity and success to any work enviorment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jetski Instructor
Tampa Watersports
Tampa, FL
08.2022 - Current
- Provided guided tours and informed guests about the various programs available.
- Ensured weather and water conditions were safe, and warned visitors about any potential hazards such as storms and rip currents.
- Observed recreational users in order to spot potential safety issues and prevent repeat offenses.
- Evaluated each person's progress and recommended changes as needed.
- Ensured every guest had the skill set needed to ride, and train them if needed.
Retail Associate
streeTgame Erie Blvd
Syracuse, NY
03.2019 - 07.2022
- Used the POS register system to process information and merchandise
- Ensured loss prevention, visual merchandising, and general sales were accurately demonstrated.
- Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations.
- Greeted customers, and provided a friendly environment.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Ensured compliance with all company policies and procedures.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Pizza Maker / Food Service Worker
Velasko Pizzeria & Deli
Syracuse, NY
01.2019 - 12.2020
- Provided product information and menu item explanations in consideration of dietary restrictions
- Fostered a positive working environment that was widely embraced by all kitchen personnel through effective communication and time management
- Organized work areas to increase efficiency and set an example of excellent kitchen etiquette
- Operated the pizza oven and other kitchen equipment in a safe manner to protect all team members and equipment from harm.
- Organized food orders and ensured accuracy of items served to customers.
- Stocked service stations with ice, napkins and straws.
- Resolved guest complaints to maintain complete customer satisfaction.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
Kitchen Staff Member
St Camillus Home Care Agency
Syracuse, NY
04.2018 - 05.2019
- Served guests and ensured the food met their dietary needs and restrictions.
- Communicated respectfully and patiently with guests in order to meet all of their needs.
- Maintained a clean, sanitary work environment.
- Assisted cook team by preparing sandwiches and salads.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Checked stock regularly and discarded unsafe food to protect customers.
Auto Detailer
Delta Sonic Car Wash Systems
Syracuse, NY
11.2017 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Went above and beyond to ensure the customer was satisfied with their vehicle before leaving.
- Maintained cleanliness of the shop area while working on vehicles.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
Education
Associate of Applied Science - Cybersecurity
St Petersburg College
05-2024
High School Diploma -
Westhill High School
Syracuse, NY01.2019
Skills
- People-oriented
- Positive and friendly
- Exceptional time management skills
- Proactivity
- Reliability
- Product Knowledge
- Customer Service
- Food Running
- Order Management
- Guest Engagement
- Table Bussing
- Dependable
- Hardworking
- Problem Solving
Affiliations
- Golfing
- PC Building
Certification
- Adobe Photoshop
- C++
- Adobe Illustrator
- Java
References
References available upon request.
Timeline
Jetski Instructor
Tampa Watersports
08.2022 - Current
Retail Associate
streeTgame Erie Blvd
03.2019 - 07.2022
Pizza Maker / Food Service Worker
Velasko Pizzeria & Deli
01.2019 - 12.2020
Kitchen Staff Member
St Camillus Home Care Agency
04.2018 - 05.2019
Auto Detailer
Delta Sonic Car Wash Systems
11.2017 - 10.2018
Associate of Applied Science - Cybersecurity
St Petersburg College
High School Diploma -
Westhill High School
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