Gianni Clemente
Los Angeles,CA
Summary
AV Events and Production Services leader with 15+ years building and scaling global programs at Block and Google. Proven at leading distributed teams, complex projects, and multi-million-dollar budgets, while driving operational efficiencies and continuous improvements. Committed to supporting high-performing teams, partnering with cross-functional stakeholders, and delivering best-in-class end-user and audience experiences.
Overview
1
1
Certification
18
18
years of professional experience
Work History
AV Global Operations Lead
Block
Los Angeles, United States
2022.05 - 2026.02
- Built and led a distributed team of 5 to physically and remotely manage AV infrastructure and media collaboration services for 500+ spaces across 25 international offices supporting a 10k global workforce. By developing and enforcing SOPs within a tiered technical support model, we optimized over 2,000 annual service tickets, achieving 90% SLA compliance and consistently high CSAT scores as a benchmark for best-in-class support.
- Scaled a global AV Events program from the ground up, delivering 300+ annual hybrid and virtual events alongside critical room technology upgrades. Established trusted partnerships with executive stakeholders to ensure seamless, zero-fail execution for high-profile company events, including earnings calls and company wide quarterly all-hands meetings.
- Managed a $1.1M budget for onsite support and global break-fix operations, ensuring fiscal discipline and resource optimization. Spearheaded a competitive RFP across 7 companies to onboard a high-performance managed services partner, while cultivating a network of trusted break/fix escalation vendor partners, securing a global SLA standard for performance, accountability, and service quality in each region.
- Drove regional service improvements and informed executive strategy by presenting monthly business reviews to senior leadership. Provided data-driven updates on support trends, performance highlights, gaps, and active projects to identify key areas for operational transparency and improvement.
Event Production Manager, Americas
Google
New York, United States
2015.11 - 2021.08
- Directed a high-performing team, scaling from 3 to 58 members to support 1,000+ annual productions and managed a $10M+ budget; led the space growth strategy for a regional portfolio expansion, driving the ongoing requirement for increased headcount to support new infrastructure and events.
- Led the business rationalization and development of 17 event production studios, including two flagship Event Centers; defined operational requirements and guided AV, BOH, stage, scenic and pre-function space designs to ensure alignment with REWS global events and production execution standards, while driving significant cost savings by transitioning events from external venues to onsite facilities.
- Advanced regional production capabilities by researching, planning, budgeting, and overseeing partial technology refreshes and infrastructure improvements to elevate the event and production experience, ensuring industry-leading standards and operational reliability.
Event Production Support Engineer
Google
New York, United States
2011.04 - 2015.11
- Executed 300+ high-profile annual internal and externally facing hybrid events by serving in multi-functional production roles, bridging the gap between stakeholder vision and technical execution; co-produced live event recordings that have reached over 10M online views to date.
- Led the new vendor-partner staffing rollout and data-tracking process, transitioning the emerging program to a quantifiable, data-driven approach for managing event volume and performance.
- Scaled the regional event production portfolio by co-designing and launching 11 specialized event space studios across the Americas, providing the technical foundation and onsite support required for a rapidly expanding service model.
AV/VC Technician
Thresher Communications at Google
New York, United States
2008.05 - 2011.04
- Maintained and supported a diverse regional portfolio of 400+ video conferencing rooms and event spaces, executing AV/VC MACs and dedicated technical assistance needed to ensure stakeholder confidence and operational reliability across the Eastern US and Canada.
- Managed a high-volume regional ticket queue and technical documentation, providing a consistent and responsive approach to supporting regional partners and end users while building trust along the way.
- Expanded the technical capacity of an early-stage event production space and successfully operated 100+ onsite production level events. Assisted in the incremental studio build-out, which included the integration of live streaming technology and R&D piloting.
Education
Bachelors - Media Studies, Film & Video Production
Hunter College
New York City, New York2003-06
Study Abroad - Media Studies
London Metropolitan University
London, England2000-12
Skills
Event Production at Scale
Technical Program Management
Cross-Functional Leadership
Stakeholder Management (exec level)
Vendor Management & RFPs
Operations Strategy
Budget Ownership
Consultative Approach
Certification
- Certified Technology Specialist (CTS) - AVIXA
- PMP® Training Course - PMA
- System Design & Optimization - Meyer Sound
- Dante Level 1 & 2 - Audinate
- Fundamentals - Disguise
- AI Essentials Specialization - Google
- Problem Solving - McKinsey Academy
- Audio Engineering - New School University
Languages & Social
- English & Italian
- linkedin.com/in/gianni-john-clemente
Timeline
AV Global Operations Lead
Block
2022.05 - 2026.02
Event Production Manager, Americas
Google
2015.11 - 2021.08
Event Production Support Engineer
Google
2011.04 - 2015.11
AV/VC Technician
Thresher Communications at Google
2008.05 - 2011.04
Bachelors - Media Studies, Film & Video Production
Hunter College
Study Abroad - Media Studies
London Metropolitan University