Gianni Isom
Houston
Summary
Emerging Tech Professional Methodical, precise, and systematic technical professional with a strong commitment to professional development. Preparing to secure certifications in CompTIA A+, CompTIA IT Fundamentals+, and Google IT Support Certificate. Excited to dive into the tech industry and leverage expanding technical expertise to make impactful contributions to innovative projects.
Professional in food and beverage sector, bringing keen attention to detail and commitment to service excellence. Contributed to operational success by efficiently supporting staff and delivering exceptional customer experiences. Reliable team player known for adaptability and strong interpersonal skills, ensuring smooth service flow and satisfied guests.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Food and Beverage Assistant
Round1 Bowling & Arcade
Houston, TX
01.2026 - 04.2026
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Assisted in daily operations, including food preparation and beverage service, ensuring high-quality standards.
- Time management during high-volume shifts and event rushes
- Collaborated with team members to streamline workflow and improve service delivery during peak hours.
Food Service Champion
Taco Bell
Houston, TX
10.2024 - 12.2024
- Operated digital point-of-sale systems to quickly process high-volume customer orders quickly and accurately.
- Flagged supply shortages early and identified substitutions (e.g., using alternative cleaning tools/soap temporarily).
- KEY ACCOMPLISHMENTS:
- Recognized by management for maintaining speed and accuracy during peak service hours as well as helping the store get 5 stars on a critical review from upper management.
Dishwasher
Freebirds World Burrito
Houston, TX
03.2024 - 08.2024
- Completed daily digital cleaning and sanitation checklists to ensure compliance with food and safety health standards.
- Reported equipment malfunctions through internal communication, ensuring timely maintenance and minimal down time.
- Solved onboarding challenges by teaching new hires how to use equipment and follow digital checklists effectively.
- Streamlined repetitive tasks like stacking dishes or organizing utensils to save time and increased productivity.
- KEY ACCOMPLISHMENTS:
- Reduced order errors and wait times by coordinating with the team via digital headsets, improving drive-thru service efficiency.
Cashier
Timewise Food Store LLC
Houston, TX
09.2021 - 08.2023
- Handled cash, credit and mobile payments while reconciling daily sales, ensuring error-free financial reporting.
- Entered transaction and refund data into a digital system supporting accurate record-keeping and compliance.
- Monitored fuel pumps and registers, troubleshooting minor systems or pump errors and escalating technical skills as needed.
- Maintained daily sales and shift reports, entering data into tracking systems to support accurate financial reconciliation.
- KEY ACCOMPLISHMENTS:
- Maintained compliance with safety and inspection standards by completing daily digital checklists, contributing to zero violation on audits.
Education
Certificate of Achivement - IT
Npower
Houston, TX12-2025
High School Diploma -
Cypress Creek HighSchool
Houston, TX08-2021
Skills
- Technical Skills: Experienced with Microsoft, Cisco, and AWS technologies alongside other industry-leading tools
- Problem-Solving Skills: Patient and empathetic in addressing customer concerns, skilled at finding efficient solutions
- Communication Skills: Clear and professional communication, active listening, and concise responses
- Teamwork and Collaboration: Collaborates effectively to achieve team goals and fosters a positive team environment
- Adaptability and Learning Agility: Flexible in adapting to diverse customer needs, eager to learn, and improve
- Time Management and Organization: Manages tasks, consistently meeting response times with efficiency and precision
- Customer Service: Dedicated to exceptional service and strives to exceed customer expectations
- Continuous Improvement: Actively seeks feedback and implements strategies to enhance customer satisfaction
- Process Improvements: Drive process improvements to enhance and turnaround time of the workflow
- Organizational growth
- Flexible scheduling
- Food safety
Certification
- CompTIA, A+ Expected - 8/2026
- CompTIA, Tech+ 11/2025
- Google, IT Support Certificate Expected - 8/2025
- Adobe, Design Fundamentals with AI 08/2025
- Adobe, Content Creation with AI 08/2025
Timeline
Food and Beverage Assistant
Round1 Bowling & Arcade
01.2026 - 04.2026
Food Service Champion
Taco Bell
10.2024 - 12.2024
Dishwasher
Freebirds World Burrito
03.2024 - 08.2024
Cashier
Timewise Food Store LLC
09.2021 - 08.2023
Certificate of Achivement - IT
Npower
High School Diploma -
Cypress Creek HighSchool