Gianni Maloul
Fairfield
Summary
I am Gianni Maloul, a 25-year-old recent graduate of Maharishi International University with a bachelor’s degree in Enlightened Leadership. I am a motivated and dedicated professional with a strong work ethic and a passion for working with people, children, and animals. My experience in customer service has honed my ability to connect with customers and collaborate effectively with team members. I am a fast learner, known for my charisma, sense of humor, and commitment to delivering exceptional results. I thrive in team-oriented environments and am always eager to contribute to the success of my colleagues and the organization. I bring energy, dedication, and a willingness to go above and beyond in any role I undertake.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MIU Esport Program Social Media Operator
Maharishi International University
08.2024 - Current
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Met multiple deadlines using strong task prioritization skills.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Barista
Cafe Paradiso
03.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
Customer Technical Support Consultant
Best Buy Geek Squad
10.2020 - 02.2023
- My job responsibilities were mainly to assist clients with technical issues concerning phones, computers, and tablets
- Requirements were to troubleshoot issues with the client's technology and assess means of repair and discover create solutions for client satisfaction, along with this I was responsible for selling our technical support program, data entry concerning store stock, and technology maintenance
- Complete forms in accordance with company procedures
- Provide technical support during software installation or configuration
- Use nondisciplinary tools and equipment such as a computer
- Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy
- Demonstrate database technical functionality, such as performance, security and reliability
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
Bus Boy
Baires Grill
12.2019 - 06.2020
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Cafe Worker
Flamingo Plant Nursery
10.2018 - 09.2019
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Produced food and drink products adhering to company quality and quantity standards.
- Trained new cafe workers in sales, customer service, and safety.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
Line Cook/Prep Cook
La Torretta
07.2018 - 07.2018
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Volunteer
Secret Woods Nature Center
06.2015 - 08.2015
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Arts - Enlightened Leadership
Maharishi International University
Fairfield, Iowa12.2024
Associate - Psychology
Broward College
Davie, FL08.2022
High School Diploma -
Western Highschool
Davie, FL06-2018
Skills
- Customer Service
- Technical Support
- Physical Labor
- Computer Literacy
- Brand awareness
- Social media strategy
- Video editing
- Adobe creative suite proficiency
- Social media posting
- Marketing tools
Certification
Florida Food Handler Certification
Accomplishments
- High school Diploma
- AA degree in Psychology
Personal Information
Age: 25
Timeline
MIU Esport Program Social Media Operator
Maharishi International University
08.2024 - Current
Barista
Cafe Paradiso
03.2023 - Current
Customer Technical Support Consultant
Best Buy Geek Squad
10.2020 - 02.2023
Bus Boy
Baires Grill
12.2019 - 06.2020
Cafe Worker
Flamingo Plant Nursery
10.2018 - 09.2019
Line Cook/Prep Cook
La Torretta
07.2018 - 07.2018
Volunteer
Secret Woods Nature Center
06.2015 - 08.2015
Associate - Psychology
Broward College
Florida Food Handler Certification
Bachelor of Arts - Enlightened Leadership
Maharishi International University
High School Diploma -
Western Highschool
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