Gianni Morrone
Westchester,IL
Summary
Dynamic leader and rapid learner with a proven track record at Salerno's Restaurant & Pizzeria, enhancing customer satisfaction and loyalty through effective communication and hands-on training. Skilled in digital marketing and social media management, I excel in building lasting customer relationships and mentoring teams for peak performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Manager
Salerno's Pizza Express
Lyons, IL
06.2020 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations of business, including hiring and training staff.
General Manager
Salerno's Restaurant & Pizzeria
Oak Park, IL
03.2014 - Current
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Manager
Salerno's Pizza
Bolingbrook, IL
04.2011 - 10.2014
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Hospitality Management
College of DuPage
Glen Ellyn, ILSkills
- Social Media Management
- Rapid Learner
- Effective communicator, especially during training
- Digital Marketing and Design Skills
Certification
- Sanitation Managers Certification
- Allergen Training Certification
- Basset Certified
Languages
Spanish
Professional
Timeline
Owner/Manager
Salerno's Pizza Express
06.2020 - Current
General Manager
Salerno's Restaurant & Pizzeria
03.2014 - Current
Manager
Salerno's Pizza
04.2011 - 10.2014
Hospitality Management
College of DuPage
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