Gianni Pacella
Woodbridge,VA
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
1
1
year of professional experience
Work History
Team Member
Cracker Barrel
03.2025 - 10.2025
- Provided exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Collaborated with team members to maintain a clean and organized dining area.
- Assisted in food preparation, adhering to safety and quality standards.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Supported inventory management through restocking supplies as needed.
- Adapted to changing priorities during peak hours while remaining focused on customer needs.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Colgan High School
Independent Hill, Va05-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Following instructions
- Flexible schedule
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- Complaint resolution
- Area and facility cleaning
- Clear communication
- Problem-solving
Timeline
Team Member
Cracker Barrel
03.2025 - 10.2025
High School Diploma -
Colgan High School