Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gianni Samaniego

Davenport

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Executive Assistant

The Nü Leaf Company Inc.
09.2021 - 01.2024
  • Triaged and prioritized executive communications, scheduling, and travel to maximize leadership productivity and responsiveness.
  • Coordinated facility inspections and compliance audits across multiple sites, ensuring safe, efficient, and regulation-compliant operations.
  • Conducted structured interviews with subcontractors, aligning talent with organizational needs and enhancing service delivery.
  • Reviewed vendor contracts and procurement processes to optimize partnerships, secure timely resources, and ensure seamless support operations.
  • Designed and delivered on-boarding and compliance training for new hires, improving knowledge retention and accelerating time-to-productivity.

Business Analyst

JPMorgan & Chase
09.2012 - 09.2021
  • Triaged and resolved escalated customer issues, delivering timely, empathetic, and accurate support that improved satisfaction and retention.
  • Developed and implemented standard operating procedures for card production, streamlining workflows and improving quality outcomes.
  • Designed and facilitated training programs for new hires, strengthening compliance readiness and internal audit performance.
  • Partnered with developers and product teams to translate customer feedback into actionable product enhancements, aligning solutions with user needs.
  • Organized and presented monthly performance metrics, providing cross-functional teams with insights that guided data-driven decision-making.
  • Collaborated across departments to identify red flags and process gaps, driving continuous improvement initiatives.

Support Clerk I

JPMorgan & Chase
08.2008 - 09.2012
  • Managed customer-facing support inquiries for Chase–Disney card programs, resolving issues with accuracy, professionalism, and adherence to compliance standards.
  • Created an audit tracking database and delivered weekly reporting, enabling greater transparency and proactive issue resolution.
  • Spearheaded documentation and process improvements for Disney Embossing Center operations, strengthening compliance and efficiency.
  • Organized and led training sessions and team-building activities, fostering collaboration and professional development.
  • Partnered with Disney’s marketing team to validate application workflows, ensuring seamless digital experiences for end users.

Education

Associate in Arts -

Tallahassee Community College
Tallahassee, FL
12.2005

Skills

  • Learning and development professional
  • Customer service expertise
  • Regulatory compliance specialist
  • Strong critical thinking and problem resolution
  • Document quality assurance professional

Languages

Spanish Native

Timeline

Executive Assistant

The Nü Leaf Company Inc.
09.2021 - 01.2024

Business Analyst

JPMorgan & Chase
09.2012 - 09.2021

Support Clerk I

JPMorgan & Chase
08.2008 - 09.2012

Associate in Arts -

Tallahassee Community College

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