Jon Gonce
Washingtonville
Summary
Professional with extensive experience in office administration and customer service, adept at developing policies and procedures that enhance operational efficiency. Demonstrated ability to manage complex calendars, coordinate travel arrangements, and prepare comprehensive reports and presentations for executive teams. Proven track record in resolving customer inquiries and complaints effectively, contributing to improved client satisfaction. Skilled in data analysis and document handling, ensuring accurate information retrieval and streamlined office workflows.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Genderswag LLC
New York
06.2016 - 06.2022
- Assisted in developing policies and procedures pertaining to office administration matters.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Developed effective filing systems for easy retrieval of information when needed.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Sales Lead Keyholder
Ollies Bargain Outlet
Middletown
01.2018 - 02.2021
- Managing Customer complaints/item returns
- Data annotation for writing out defective products
- Cashiering
- Money handling
- Assisted customers in locating items within the store or online through use of technology resources.
- Analyzed sales data regularly to identify areas of improvement for products or services offered.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Processed payments using various methods such as credit cards or cash transactions.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Greeted customers and provided assistance with product selection.
Lead Cashier
Harbor Freight
Middletown
06.2015 - 06.2017
- Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Processed returns and exchanges efficiently while adhering to company policies.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Responsible for opening and closing registers accurately according to established procedures.
- Provided support to other departments when needed such as stocking shelves or running register.
Education
GED -
Middletown High School
Middletown, NY06-2014
Skills
- Calendar management
- Report preparation
- Data analysis
- Travel coordination
- Artistically Skilled in areas such as: Writing, Digital Art, Character Designing, Storyboarding, Painting, Drawing/Sketching
- Forward thinker
- Passionate about projects I love
- Open to learning and adapting
- Problem solving
- Research skills
- Filing systems
- Appointment setting
- Proofreading
- Resourceful
- Document handling
- Conflict management
- Presentation development
- Extensive vocabulary
- Mail handling
- Performance improvement
- Self-starter
- Project planning
- Customer Service-oriented
- Social media
- Phone etiquette
- Email management
- Strong problem solver
- Interpersonal communication
- Business writing
- Professional and mature
- Articulate and well-spoken
- Social media management
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Sales Lead Keyholder
Ollies Bargain Outlet
01.2018 - 02.2021
Executive Assistant
Genderswag LLC
06.2016 - 06.2022
Lead Cashier
Harbor Freight
06.2015 - 06.2017
GED -
Middletown High School