Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianni Serrano

Las Vegas,NV

Summary

Capable of providing exceptional customer service. In high-pressure situations, demonstrates a strong aptitude for prioritizing tasks, resolving challenges, and making sound decisions. Capable of guiding and supporting individuals to help them reach their full potential and create a healthy work environment. As I advance in my career, I am eager to take advantage of new possibilities that will allow me to put my leadership skills to use and strive for excellence while continuing to learn and improve.

Overview

3
3
years of professional experience

Work History

Upholsterer

Custom Upholstery
2022.08 - Current
  • Remove existing fabric and padding from furniture
  • Replace cushioning material
  • Pick up and deliver furniture

Shift Leader

Cafe Zupas
2021.04 - 2022.03
  • Trained new employees and delegated daily tasks and responsibilities
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Maintained professional demeanor by staying calm when addressing unhappy customers
  • Maintained clean and well-organized production areas to avoid unnecessary work delays
  • Established welcoming atmosphere by greeting each guest warmly
  • Ensured staff completed all shift tasks

Education

Bachelor of Science - Computer Science

University of Nevada - Las Vegas
Las Vegas, NV
2027

Skills

  • Communication
  • Customer Service Excellence
  • Adaptability and Problem-Solving
  • Time Management
  • Work Well Under Stressful Situations

Timeline

Upholsterer

Custom Upholstery
2022.08 - Current

Shift Leader

Cafe Zupas
2021.04 - 2022.03

Bachelor of Science - Computer Science

University of Nevada - Las Vegas
Gianni Serrano