Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giannina Feliciano

Linden,NJ

Summary

Results-focused Supervisor offering a successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

11
11
years of professional experience

Work History

Front End Team Leader

Walmart
Woodbridge, NJ
09.2020 - Current
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed customer orders and accurately handled payment transactions.

Floor Supervisor

Tommy Hilfiger
Secaucus, NJ
01.2014 - 07.2020
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.

Education

Associate of Science - Medical Assistant

American Institute
Somerset, NJ
05-2020

High School Diploma -

San Juan Highschool
San Juan Puerto Rico
06-2003

Skills

  • Online chat and email
  • Customer Engagement
  • Customer Relationship Management
  • Team training and development
  • Customer Service
  • Effective communication abilities
  • Operations
  • Administrative Skills
  • Complaint resolution

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front End Team Leader

Walmart
09.2020 - Current

Floor Supervisor

Tommy Hilfiger
01.2014 - 07.2020

Associate of Science - Medical Assistant

American Institute

High School Diploma -

San Juan Highschool

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Giannina Feliciano