ANGELA COOPER

• Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Assisting store manager with Store duties
• Scheduling associates work schedule balancing out associates teals

Making sure merchandise is correct when vendors arrive

Attending to customers giving them excellent customer service

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.