Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Daicoya Thomas

Grovetown,GA

Summary

Detail-oriented personality desiring the opportunity to obtain a professional role with a growing diverse company or organization that will allow me to capitalize on my abilities, skills, training, and work experience while further advancing my career. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front End Operations Specialist

Harvey Supermarket
11.2019 - Current
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Researched issues to obtain appropriate answers to customer inquiries.

Phlebotomist

DOCTORS HOSPITAL
11.2021 - 08.2022
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Phlebotomist /Medical Assistant

Augusta Medical Care
10.2020 - 08.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Phlebotomist

Prisma Health Richland
12.2018 - 12.2019
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Reviewed patient records for accuracy and completeness.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Verified proper storage and transportation of specimens to laboratories.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Front End Specialist

Bi-Lo Grocery Store
09.2013 - 11.2018
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing newprocedures

Education

BREATH OF LIFE TRAINING CENTER -

MEDICAL ASSISTANT
Augusta, GA

DIPLOMA - PHLEBOTOMY

Tender Care Training School
Augusta, GA

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AIKEN TECHNICAL COLLEGE
AIKEN, SC

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COASTAL CAROLINA UNIVERSITY
Conway, SC

State High School Diploma - undefined

BLACKVILLE HILDA HIGH SCHOOL
Blackville, SC

Associate of Arts - Business Administration

Augusta Technical College
Augusta, GA
08.2025

Skills

  • ACCOUNTS MANAGEMENT: Account Payable and Receivable
  • MICROSOFT OFFICE:
  • WORD, EXCEL, POWERPOINT
  • BASIC FIRST AID / CPR / BASIC LIFE SKILLS / HIPAA
  • Customer Experience
  • Customer Interaction
  • Internal Loss Prevention
  • Credit Card Transaction Processing
  • Financial Recordkeeping
  • Scheduling and Time-Tracking
  • Recruitment and Training
  • Adaptable to Changing Demands
  • Cash Handling and Reconciliation
  • Manage Employees
  • Handling Complaints

Accomplishments

  • NPA Phlebotomy, expires January 2023
  • MedCA Medical Assistant, expires April 2024
  • BLS / CPR, expires January 2023

Certification

DETAIL ORIENTATED GOOD COMMUNICATION SKILLS INVENTORY CONTROL: Monitor and Maintain Inventory Levels

Timeline

Phlebotomist

DOCTORS HOSPITAL
11.2021 - 08.2022

Phlebotomist /Medical Assistant

Augusta Medical Care
10.2020 - 08.2021

Front End Operations Specialist

Harvey Supermarket
11.2019 - Current

Phlebotomist

Prisma Health Richland
12.2018 - 12.2019

Front End Specialist

Bi-Lo Grocery Store
09.2013 - 11.2018

BREATH OF LIFE TRAINING CENTER -

MEDICAL ASSISTANT

DIPLOMA - PHLEBOTOMY

Tender Care Training School

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AIKEN TECHNICAL COLLEGE

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COASTAL CAROLINA UNIVERSITY

State High School Diploma - undefined

BLACKVILLE HILDA HIGH SCHOOL

Associate of Arts - Business Administration

Augusta Technical College
Daicoya Thomas