Michelle Mezen
Marietta,GA
Summary
Dynamic team leader with expertise in accounting and sales, fostering a motivational environment that drives performance. Proven ability to train and develop staff while effectively solving problems and planning for success. Highly organized retail professional with strong communication skills and a proactive approach to business challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front End Team Lead
Walmart
Four Corners, FL
06.2025 - Current
- Managed daily retail store operations, including opening, closing, cash handling, and inventory management.
- Cultivated strong customer relationships through exceptional service, enhancing loyalty.
- Oversaw cash handling procedures to ensure accuracy and integrity of transactions.
- Executed inventory management processes to maintain optimal stock levels and minimize waste.
Vacation Planner
Universal Orlando Resort
Orlando, FL
04.2024 - 07.2025
- Developed customized itineraries based on clients' preferences, budgets, and desired destinations.
- Maintained up-to-date knowledge of industry trends to provide accurate recommendations.
- Collaborated with local tour operators to arrange unique experiences and guided tours.
- Engaged with clients to gather insights into vacation interests for tailored planning.
Accounting Clerk
Dyer Auto Group
Lake Wales, FL
07.2021 - 06.2024
- Managed warranty cancellations for two dealerships, ensuring compliance and accuracy.
- Performed daily financial transactions, maintaining timely accounts payable and receivable.
- Prepared journal entries for month-end closing, ensuring accurate expense allocation.
- Assisted in preparing monthly financial statements by compiling data and generating reports.
- Maintained organized filing system for invoices and receipts to support documentation needs.
- Collaborated with team to reconcile bank statements, resolving discrepancies efficiently.
- Reconciled general ledger accounts regularly to uphold data integrity and accuracy.
- Identified process improvement opportunities within accounting operations to enhance efficiency.
Automotive Accounting Clerk
Lakeland Toyota
Lakeland, FL
10.2020 - 07.2021
- Processed warranty cancellations and purchases to maintain accurate records.
- Cleaned and maintained sales warranty schedules for optimal organization.
- Generated monthly sales warranty statements to ensure timely reporting.
- Completed all training as directed by supervisor to enhance skills.
- Adhered to policies and procedures outlined in Employee Handbook.
- Performed additional accounting duties as assigned to support team efforts.
- Utilized CDK software to streamline warranty processing tasks.
Accounting Clerk
Gannett
Lakeland, FL
08.2017 - 11.2020
- Achieved operational objectives for multiple newspaper publications through effective implementation of standards.
- Reviewed, verified, coded, and entered data from various source materials.
- Identified and reconciled discrepancies in data input to ensure accuracy.
- Resolved issues promptly to maintain workflow efficiency.
Assistance Manager
Victorian Village
Temple Terrace, FL
03.2017 - 06.2018
- Executed closing duties, including bank deposits and store readiness for morning shift.
- Oversaw operations for Alex and Ani, Vera Bradley, Yeti, and additional departments.
- Maintained optimal stock levels to ensure seamless transitions between shifts.
- Trained team members on closing procedures and departmental responsibilities.
Merchandise Cast Member
Walt Disney World Parks and Resorts
Orlando, FL
02.2016 - 07.2017
- Operated point-of-sale register for efficient transaction processing.
- Managed cash, debit, and credit transactions with accuracy.
- Stocked inventory and maintained cleanliness of work area.
- Delivered exemplary customer service by addressing guest inquiries and special requests.
Team Lead
Crocs
Brandon, FL
11.2013 - 03.2016
- Facilitated staff understanding of sales goals and objectives to drive performance.
- Coached sales team, addressing challenges and recognizing achievements to enhance motivation.
- Acted as manager on duty in absence of store manager and assistant manager.
- Ensured completion of opening and closing checklists to maintain operational efficiency.
- Maintained store cleanliness and ensured adequate stock levels for optimal customer experience.
Front Lead
Kmart
Brandon, FL
01.2010 - 11.2013
- Oversaw daily retail operations, including opening, closing, cash handling, and inventory management.
- Supervised and trained retail associates to ensure compliance with company policies.
- Implemented training programs to enhance staff performance and service quality.
Assistant Manager, Front of House
Flying J
Tampa, FL
04.2007 - 01.2010
- Managed daily operations to ensure smooth functioning
Education
Accounting - Associate
Keiser University
Lakeland, FL06.2020
Medical Assisting - Certification
Remington College-Tampa Campus
Tampa, FL09.2012
High school diploma or GED -
Plant City High School
Plant City, FL05.2006
Skills
- Microsoft Access and Excel
- Account reconciliation
- Problem-solving and analysis
- Windows operating systems
- General ledger accounting
- Inventory management
- Computer proficiency
- Accounts receivable and payable
- Employee relations and engagement
- Microsoft Outlook and Office
- Accounting principles
- Manual handling techniques
- Point of sale systems (10 years)
- Technical sales expertise
- Time management skills
- Administrative support experience
- Basic mathematics
- Microsoft Word and PowerPoint
- CDK software knowledge
- Marketing strategies
- Sales expertise (10 years)
- Account management skills
- Customer service excellence
- Cash handling experience (10 years)
- Team collaboration
- Attention to detail in tasks
- Journal entry preparation
- Guest services management
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Class D Security
Honors Society
Additional Information
Groups
Phi Theta Kappa, 09/01/19, Present
References
References available upon request.
Timeline
Front End Team Lead
Walmart
06.2025 - Current
Vacation Planner
Universal Orlando Resort
04.2024 - 07.2025
Accounting Clerk
Dyer Auto Group
07.2021 - 06.2024
Automotive Accounting Clerk
Lakeland Toyota
10.2020 - 07.2021
Accounting Clerk
Gannett
08.2017 - 11.2020
Assistance Manager
Victorian Village
03.2017 - 06.2018
Merchandise Cast Member
Walt Disney World Parks and Resorts
02.2016 - 07.2017
Team Lead
Crocs
11.2013 - 03.2016
Front Lead
Kmart
01.2010 - 11.2013
Assistant Manager, Front of House
Flying J
04.2007 - 01.2010
Accounting - Associate
Keiser University
Medical Assisting - Certification
Remington College-Tampa Campus
High school diploma or GED -
Plant City High School