Esther Lara
Pecos,Texas
Overview
14
14
years of professional experience
Work History
Front End Team Lead
Walmart
Pecos, TX
07.2024 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Educated employees on approaches to tackle multifaceted sales issues and handle challenging customer interactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Registration Clerk
Pecos Valley Rural Health Clinic
Pecos, TX
08.2024 - 11.2025
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Manager
GPM Corporation
Pecos, TX
03.2023 - 08.2024
- Customer Service, payroll, banking, ordering store and deli supplies, create schedules for associates, cook, clean make sure everything is well stocked and organized, in charge of deli audits on a weekly basis, making sure paperwork is in on time every day, I make sure that all prices for merchandise are update on a daily basis using price book.
- I use excel and word on a daily basis for daily tasks.
- Use work jam to create tasks for associates and make sure they are done thru out the day.
Print Center
Telos Corporation
Pecos, TX
08.2022 - 03.2023
- Print Documents/Packets for different departments in the facility such as intake, discharge, medical, education & security etc.
- Modified documents using power point, excel and word.
- Digitally scanned documents to email and/or P-Drive.
- Made/modified signs, posters and flyers that were used around the facility.
- Changed toner on printers and kept them free of paper jams, made sure scanners were working properly before and after each use, helped out anyone who needed help with scanning made sure they were scanning in to the correct location or file.
- Ordered printer paper weekly or as needed, called in maintenance for printers as needed.
Manager
Goin Postal
Pecos, TX
08.2017 - 07.2022
- Customer Service, payroll, banking, create labels for FedEx Ups and USPS.
- My duties also included sending and receiving packages for mailbox customers, I kept log of all incoming packages for mailbox customers, sent out messages to each customer as I logged in, they're packages.
- I notarized documents, sent fax and scanned documents, printed, and I also sent out monthly invoices for customer accounts and mailbox renewals.
Manager
WTG Fuels
Pecos, TX
05.2012 - 08.2017
- Customer service, payroll, banking, order supplies for store, create schedules for associates, I also helped out in other stores in our district to train or fill in when I was needed.
Education
High School Diploma - undefined
Pecos High School
01.2005
Skills
- QuickBooks
- Excel
- Word
- Microsoft Outlook
- Rate Pro
- PowerPoint
- Work Jam
- Time Management
- Team Player
- Fast Learner
- Typing (80 wpm)
- Notary (Texas)
Timeline
Registration Clerk
Pecos Valley Rural Health Clinic
08.2024 - 11.2025
Front End Team Lead
Walmart
07.2024 - Current
Manager
GPM Corporation
03.2023 - 08.2024
Print Center
Telos Corporation
08.2022 - 03.2023
Manager
Goin Postal
08.2017 - 07.2022
Manager
WTG Fuels
05.2012 - 08.2017
High School Diploma - undefined
Pecos High School