Esther Lara
Pecos
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Front End Team Lead
Walmart
Pecos
07.2024 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Educated employees on approaches to tackle multifaceted sales issues and handle challenging customer interactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Registration Clerk
Pecos valley rural health clinic
Pecos
08.2024 - 11.2024
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Provided friendly customer service to enhance patient experience.
Store Manager
GPM Investments
Toyah
03.2024 - 08.2024
- Customer Service, payroll, banking, ordering store and deli supplies, create schedules for associates, cook, clean make sure everything is well stocked and organized, in charge of deli audits on a weekly basis, making sure paperwork is in on time every day, I make sure that all prices for merchandise are update on a daily basis using price book.
- I used excel and word on a daily basis for daily tasks.
- Used work jam to create tasks for associates and make sure they are done thru out the day.
- Managed daily store operations and ensured compliance with company policies.
- Maintained inventory levels through effective ordering and stock management.
- Monitored cash handling procedures for accuracy and security.
- Collaborated with upper management on store performance strategies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
Print Specialist
Telos Corporation
Pecos
08.2022 - 03.2024
- Print Documents/Packets for different departments in the facility such as intake, discharge, medical, education & security etc.
- Modified documents using power point, excel and word.
- Digitally scanned documents to email and/or P-Drive.
- Made/modified signs, posters and flyers that were used around the facility.
- Changed toner on printers and kept them free of paper jams, made sure scanners were working properly before and after each use, helped out anyone who needed help with scanning made sure they were scanning in to the correct location or file.
- Ordered printer paper weekly or as needed, called in maintenance for printers as needed.
- Reviewed print proofs for accuracy before final production runs.
Store Manager
Goin Postal Pecos
Pecos
08.2017 - 07.2022
- Customer Service, payroll, banking, create labels for FedEx Ups and USPS.
- My duties also included sending and receiving packages for mailbox customers, I kept log of all incoming packages for mailbox customers, sent out messages to each customer as I logged in packages.
- I notarized documents, sent fax and scanned documents, printed, and I also sent out monthly invoices for customer accounts and mailbox renewals.
Store Manager
Wtg Fuel
Pecos
05.2012 - 08.2017
- Customer service, payroll, banking, order supplies for store, create schedules for associates, I also helped out in other stores in our district to train or fill in when I was needed.
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Maintained inventory levels through effective ordering and stock management.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored cash handling procedures for accuracy and security.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Pecos High School
Pecos, TXSkills
- Fluent in English and Spanish
- Notary for the State of Texas
- Team leadership
- Task delegation
- Performance management
- Customer engagement
- Appointment scheduling
- Cash handling
- Problem solving
- Effective communication
- Time management
- QuickBooks
- Excel
- Word
- Microsoft Outlook
- Rate pro
- PowerPoint
Timeline
Registration Clerk
Pecos valley rural health clinic
08.2024 - 11.2024
Front End Team Lead
Walmart
07.2024 - Current
Store Manager
GPM Investments
03.2024 - 08.2024
Print Specialist
Telos Corporation
08.2022 - 03.2024
Store Manager
Goin Postal Pecos
08.2017 - 07.2022
Store Manager
Wtg Fuel
05.2012 - 08.2017
Pecos High School