Yvonne Saura
Naples
Summary
Bilingual and customer-focused professional with over 10 years of experience in customer service, retail leadership, and front-end operations. Adept at managing teams, handling cash transactions, and delivering excellent customer experiences. Skilled in multitasking, problem-solving, and adapting to dynamic work environments. Seeking an opportunity to leverage my expertise in customer service in a professional setting that fosters growth.
Overview
9
9
years of professional experience
Work History
Front End Team Lead
Walmart
Naples
01.2022 - 02.2024
- Managed front-end operations, ensuring seamless customer transactions and service.
- Trained and supervised team members, optimizing workflow and productivity.
- Handled cash management, refunds, and issue resolution to enhance customer satisfaction.
Customer Service Representative
Platinum Total Fabricare
Naples
04.2015 - 01.2020
- Provided high-level customer service, and resolved inquiries efficiently.
- Processed cash and credit transactions using the SPOT POS system.
- Served as a key holder for three retail locations, ensuring operational security.
Customer Service Cashier
Jimmy P's Butcher Shop & Deli
Naples
09.2017 - 10.2018
- Assisted customers with purchases, upselling products, and enhancing their experience.
- Handled cash and card transactions while maintaining accurate registers.
- Providing detailed information about different cuts of meat, including their characteristics, cooking methods, and best uses.
- Adhering to food safety regulations, and practicing proper sanitation procedures.
Associate Lead (With Keys)
PetSmart Charities
Naples
08.2016 - 02.2018
- Led shift operations, including team coordination, and customer service oversight.
- Supervised store operations, including opening/closing duties, and daily cash deposits.
- Achieved sales and conversion goals through customer engagement and team motivation.
Education
Associate of Science - Medical Assisting
Keiser University
Naples, FL06-2026
High School Diploma -
Collier County Adult And Community Education Cente
Naples, FL04-2011
Skills
- Fluent in English and Spanish
- Customer Service and Support (10 years)
- Cash Handling and POS Systems
- Leadership and Team Management
- Time Management and Problem-Solving
- Computer literacy
Timeline
Front End Team Lead
Walmart
01.2022 - 02.2024
Customer Service Cashier
Jimmy P's Butcher Shop & Deli
09.2017 - 10.2018
Associate Lead (With Keys)
PetSmart Charities
08.2016 - 02.2018
Customer Service Representative
Platinum Total Fabricare
04.2015 - 01.2020
Associate of Science - Medical Assisting
Keiser University
High School Diploma -
Collier County Adult And Community Education Cente
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