Summary
Overview
Work History
Skills
Affiliations
Languages
Timeline
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Kelly Cira

Middlesex,NC

Summary

Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Overview

4
4
years of professional experience

Work History

Front End Team Lead

Walmart
Zebulon, North Carolina
11.2021 - Current
  • Mentored junior developers, fostering skill development and knowledge sharing.
  • Streamlined workflow processes to improve team productivity and efficiency.
  • Organized team meetings to discuss project updates and align on goals.
  • Provided technical leadership, mentorship and guidance to team members.
  • Organized training sessions for team members on new technologies or techniques used in projects.
  • Maintained up-to-date knowledge of emerging technologies and industry trends related to front end development.
  • Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Recruited, interviewed and selected employees to fill vacant roles.

Skills

  • Team leadership
  • Problem solving
  • Conflict resolution
  • Effective communication
  • Cash register operation
  • Staff management
  • Staff supervision
  • Financial management
  • Complaint resolution
  • Cash counting
  • Team supervision
  • Opening and closing procedures
  • Checkout monitoring
  • Cash handling
  • Credit returns processing
  • Cash handling accuracy
  • Accurate money handling
  • Refunds processing
  • Employee motivation
  • Fluent in English and Spanish
  • Customer service
  • Team building
  • Problem-solving skills

Affiliations

  • Attend soccer games with my kids.
  • Enjoy gardening and having beautiful garden beds.
  • Love grilling with the family.

Languages

English
Professional
Spanish
Professional

Timeline

Front End Team Lead

Walmart
11.2021 - Current

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Kelly Cira