Tatiana Lee
Las Vegas,NV
Summary
Accomplished Front End Team Lead with a proven track record at Dicks Sporting Goods, enhancing team efficiency and customer satisfaction through expert coaching and innovative problem-solving. Fluent in English and proficient in Spanish, adept at retail software use, and skilled in staff training, consistently exceeded sales targets by fostering a customer-centric environment.
Overview
4
4
years of professional experience
Work History
Front End Team Lead
Dicks Sporting Goods
10.2022 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
Support Lead
Five Below
03.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Customer Experience Coordinator
Tj Maxx
07.2020 - 12.2021
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
- Helped customers understand return policies and processed items.
- Implemented incentive programs that motivated staff to exceed targets in key performance indicators related to customer satisfaction.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
Education
Bachelor of Science - Nursing
University of Nevada, Las Vegas
Las Vegas, NV05-2027
High School Diploma -
Adams City High School
Commerce City, CO05-2022
Skills
- Retail display setups
- Retail sales customer service
- Retail Software Use
- Time management skills
- Complex Problem-solving
- Staff training
- Order packaging
- Bilingual english/spanish
Accomplishments
- I can read write and speak spanish at a proficient almost advanced level
- I was awarded for being having the best customer service at the front end
- I'm very involved with the community
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front End Team Lead
Dicks Sporting Goods
10.2022 - Current
Support Lead
Five Below
03.2022 - 12.2022
Customer Experience Coordinator
Tj Maxx
07.2020 - 12.2021
Bachelor of Science - Nursing
University of Nevada, Las Vegas
High School Diploma -
Adams City High School
Similar Profiles
Jordan MorrisJordan Morris
Retail Footwear Sales Associate at Dicks Sporting GoodsRetail Footwear Sales Associate at Dicks Sporting Goods
Bryce KelleyBryce Kelley
Golf Associate at Dicks Sporting GoodsGolf Associate at Dicks Sporting Goods
JAMES LEDFORDJAMES LEDFORD
Key Carrier at Dicks Sporting GoodsKey Carrier at Dicks Sporting Goods