CANDY BENZEL
Sidney,NE
Summary
Accurate and detailed Independent worker. Maintains confidentiality and very customer service oriented. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Front End Team Lead
Walmart
Sidney, NE
08.2023 - Current
- Leading and managing a team of associates in the front end areas, such as cashiers, customer service, and self-checkouts with the aim of attaining various goals.
- Providing training and support to team members and ensuring they follow company policies and procedures.
- Prioritizing tasks, executing processes, and delivering results with in my area.
- Providing solutions and troubleshooting for any register problems that may arise.
- Resolve escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Coordinated with other supervisors on team, to complete daily tasks; such as price changes, pin points, freight, and scanning outs.
Account Clerk 1/Cashier
City of Sidney
Sidney, NE
05.2017 - 08.2023
- Take customer payments and apply to account while maintaining great customer service
- Resolved customer complaints in a professional manner
- Deposit Daily Receipts
- Process other departments money and deposit monthly or weekly
- Keep track of customer/business Deposit cards
- Keep Record of Inventory from Electric/Water Departments
- Process new customer accounts
- Performed administrative tasks to support strategic initiatives.
- Resolved account issues with strengths in research, problem-solving and solution development.
Customer Service Manager
Walmart
Sidney, NE
04.2011 - 10.2021
- Maintain and run the front-end registers smoothly and proficiently.
- Organize the day by reviewing the schedules and adjust staffing as needed based on customer volume.
- Prepare the registers and provide change for the cashiers.
- Perform daily register audits and maintain accuracy and balancing of the podium.
- Address customer concerns making the best decisions based on Wal-Mart Policies through excellent communication.
Taxidermy and Memorabilia Coordinator
Cabela's
Sidney, NE
09.2013 - 03.2017
- Tracked over $1 million dollars in taxidermy and memorabilia inventory
- Record and update inventory for a specific location
- Maintain a spreadsheet for the inventory used in a store; by description and value according to the store budget
- Prepare vendor invoices for payment, and make sure every item has an inventory tag for tracking
- Respond to mail, e-mail and voice mail requests to sell taxidermy
- Communication between vendors, team members and other area's of the business
- Streamline processes and ensure consistent information and better reporting methods
- Created an Universal Invoice to be used by taxidermist to ensure accurate, consistent information
- Assisted in the process and set-up of an Oracle program to move all inventory information into a localized area
- By reconciliation of current inventory and tracking practices., Maintain the accuracy of purchase orders shipping and arrival dates
- Communication with the vendors for any changes or requests to return merchandise
- Communicate to the team, the distribution center and the retail stores to increase PO check-in times and to alert of any delays in the receiving of inventory
- Created a manual with screen shots and processes for training purposes
Inventory Coordinator
Home Cooking
07.2010 - 09.2013
- Maintain the accuracy of purchase orders shipping and arrival dates. Communication with the vendors for any changes or requests to return merchandise.
- Communicate to the team, the distribution center and the retail stores to increase PO check-in times and to alert of any delays in the receiving of inventory.
- Created a manual with screen shots and processes for training purposes
Executive Care Team
Cabela's
Sidney, NE
06.2009 - 07.2010
- Represent the Executives and Owners by maintaining customer satisfaction
- Problem solve unique situations by following the companies best practices in a timely and accurate manner
- Communication between different area's of the business to document customer complaints or compliments.
Customer Service-Credit Card Team Lead
Cabela's
Sidney, NE
08.2004 - 06.2009
- Recognize problems with customer orders by paying close attention to details. Contacting and communicating with customers and other area's of the business in a professional manner.
- Offered one-on-one training to individuals
- Provided training and testing of the new Fraud Software "Rapid Reviewer"
- Assisted in the first $1 Million in fraud in the first year of being Lead
Retail Cashier
Cabela's
Sidney, NE
04.2002 - 08.2004
- Accurately operate the cash register to itemize and total customer purchases.
- Bag merchandise appropriately.
- Communicate with customers and employees in a courteous and professional manner.
- Assist and learn in the various departments of retail as needed.
Education
Leadership Community Impact Award 2022
Cheyenne County Leadership Class 2022
Sidney, NE05-2022
Bachelor of Arts - Interior Design
Chadron State College
Chadron, NE12.1997
High School Diploma -
Potter-Dix Jr/Sr High School
Potter, NE05.1995
Skills
- Customer Relations
- Proactive and Self-Motivated
- Relationship Building
- Creative Problem Solving
- Attention to Detail
- Bill Payment and Recordkeeping
- Reconciling Accounts
- Accounts Receivable
- QuickBooks
- Data Entry and 10-Key
- Payment Management
- Inventory Management
Timeline
Front End Team Lead
Walmart
08.2023 - Current
Account Clerk 1/Cashier
City of Sidney
05.2017 - 08.2023
Taxidermy and Memorabilia Coordinator
Cabela's
09.2013 - 03.2017
Customer Service Manager
Walmart
04.2011 - 10.2021
Inventory Coordinator
Home Cooking
07.2010 - 09.2013
Executive Care Team
Cabela's
06.2009 - 07.2010
Customer Service-Credit Card Team Lead
Cabela's
08.2004 - 06.2009
Retail Cashier
Cabela's
04.2002 - 08.2004
Leadership Community Impact Award 2022
Cheyenne County Leadership Class 2022
Bachelor of Arts - Interior Design
Chadron State College
High School Diploma -
Potter-Dix Jr/Sr High School
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