Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Byrd

Coffeyville,KS

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

14
14
years of professional experience

Work History

Front End Team Lead

Wal-Mart
Coffeyville, KS
04.2020 - Current
  • Led front-end team in delivering exceptional customer service and enhancing shopping experiences.
  • Streamlined checkout processes, reducing wait times through effective workflow management.
  • Mentored junior staff, fostering skills development and promoting teamwork within the department.
  • Implemented training programs for new employees, improving onboarding efficiency and knowledge retention.

Certified Nurse Aide

Medicalodges
Coffeyville, KS
05.2017 - 11.2019
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs, reporting changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient areas to promote safety.
  • Documented patient care accurately in electronic health records systems.

Store Manager

Akas, Inc
Coffeyville, KS
04.2012 - 01.2017
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff to enhance customer service and operational efficiency.
  • Analyzed sales data to identify trends and implement effective merchandising strategies.
  • Managed inventory levels, optimizing stock availability while minimizing shrinkage.

Education

High School or GED - undefined

Field Kindley High School
Coffeyville, KS
05.2007

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management

Timeline

Front End Team Lead

Wal-Mart
04.2020 - Current

Certified Nurse Aide

Medicalodges
05.2017 - 11.2019

Store Manager

Akas, Inc
04.2012 - 01.2017

High School or GED - undefined

Field Kindley High School