Channon Pratt
Charlotte,NC
Summary
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes;strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
Work History
Front End Team Lead
Walmart
Charlotte, NC
02.2025 - Current
- Developed performance optimization strategies to enhance application load times and responsiveness.
- Analyzed project requirements and translated them into technical specifications for the team.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
- Led front-end operations to enhance customer service and improve team performance.
- Developed and implemented training programs for staff to increase product knowledge and efficiency.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Managed scheduling and resource allocation to optimize front-end workflow during busy periods.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
PCA Personal Care Assistant
The Kids Workshop
Charlotte, NC
06.2023 - 11.2025
- Providing excellent care services to children and adults with intellectual and developmental disabilities.
- Assist individuals with developmental disabilities to achieve the highest level of independence while maintaining their dignity and self-esteem.
- Ensure clients receive their medication on time
- Support clients who can’t move on their own
- Help clients dress, bathe, eat etc.
- Assist clients with physical therapy exercises
- Cook meals according to the customer’s restrictions
- Help clients with their shopping
- Do necessary housekeeping to maintain a clean environment
- Provide emotional support
- Inform physicians or supervisors about uncommon events
- Act quickly and responsibly in cases of emergency
PSE Mail Processing Clerk
United States Postal Service
Charlotte, NC
08.2021 - 07.2023
- Sort outgoing and/or incoming mail using automated equipment.
- Ensure all necessary support equipment and materials are organized for sorting.
- Provide services at public window for non-financial transactions.
- Lifting or carrying moderate to heavy mail and packages and prolonged standing.
Member Service Representative (MSR)-USAA BANKING
TTEC
Concord, NC
05.2021 - 08.2021
- Be at teller workstation at least five to fifteen minutes before scheduled time with adequate supplies including cash replenishment orders to fulfill all members requests.
- Greet members and process their transactions , including deposits, withdrawals, cashier’s checks
- Close members account by following closing procedure
- Process dormant account list, negative balance list, file new membership cards, pull and file closed membership cards and file folders, file miscellaneous paperwork, encode checks, shred miscellaneous paperwork, file daily work, counter checks and mail requests.
- Process and know the requirements for IRAs; Audio response system (Auto bond), Virtual Branch, Debit Cards and ATM requests.
- Provide backup for Member Services Officer at all times. Open new accounts.
- Setup,performmaintenanceandsurrenderCDsformembers.
- Maintain working knowledge of applicable rules and regulations governing operations of the credit union as well as credit union products, services, rates, procedures and policies.
- Maintain working knowledge of fraud prevention techniques and be aware of current “scams”. Ensure all other employees are made aware of “scams”.
- Assist members with questions concerning their accounts and other inquires in person, on the phone, fax, mail or email. Give general information regarding credit union products, services, procedures or policies to those who inquire. Assist other staff in researching and resolving member’s problems
Customer Service Representative/Call Center (United Health Care Group)
TTEC
Concord, NC
02.2021 - 05.2021
- Providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern
- Consult with customers on health- related products and services to provide the best solutions for their health and financial well-being
- Maintain customer accounts and information
- Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner
- Resolve customer technical issues with patience and understanding
- Identify additional needs customers may have and help them to upgrade products or services
Cash Logistics Processor
Brinks
Charlotte, NC
02.2021 - 04.2021
- Process, Verify and reconcile inbound and outbound currency transactions
- Complete data entry for all currency transactions
- Prepare outbound currency orders and replenishments
- Count, verify and report currency inventory daily
Mail Processing Assistant
United States Postal Service
Charlotte, NC
11.2020 - 01.2021
- Receiving mail
- Processing the mail and distributing to the proper zip code
- Staging to be dispatched to the correct location
Human Resources Assistant
Walmart
Charlotte, NC
12.2018 - 12.2020
- Support all internal and external HR-related inquiries or requests.
- Maintain digital and electronic records of employees.
- Serve as point of contact with benefit vendors and administrators.
- Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
- Maintain calendars of the HR management team.
- Oversee the completion of compensation and benefit documentation.
- Assist with performance management procedures.
- Schedule meetings, interviews, HR events and maintain agendas.
- Coordinate training sessions and seminars.
- Perform orientations and update records of new staff.
- Produce and submit reports on general HR activity.
- Process payroll and resolve any payroll errors.
- Complete termination paperwork and exit interviews.
- Keep up-to-date with the latest HR trends and best practices.
Accounting Clerk
Walmart
Charlotte, NC
12.2018 - 11.2020
- Provide accounting and clerical support to the accounting department
- Type accurately, prepare and maintain accounting documents and records
- Prepare bank deposits, general ledger postings and statements
- Reconcile accounts in a timely manner
- Daily enter key data of financial transactions in database
- Provide assistance and support to company
- Research, track and restore accounting or documentation problems and discrepancies
- Inform management and compile reports/summaries on activity areas
- Function in accordance with established standards, procedures and applicable laws
- Constantly update job knowledge
Customer Service Supervisor
Wal-Mart
Charlotte, NC
03.2015 - 11.2020
- Guide and direct customer service team towards achieving operational goals.
- Ensure that customer service team has excellent communication, problem solving and professional skills for achieving customer satisfaction.
- Ensure that customer complaints are resolved in a professional manner.
- Determine work procedures, work schedules, and workflow for customer service staff.
- Perform annual reviews, appraisals and performance management reviews for the customer service staff.
- Ensure that the customer calls are handled and answered in a timely and accurate fashion.
- Develop standard procedures and policies for improving the service provided to customers.
- Conduct meeting with Managers to discuss about process improvements and issues.
- Maintain in-depth working knowledge of the company’s brands, systems and processes.
Department Manager
Walmart
05.2019 - 09.2019
- Ensure customer satisfaction by greeting and answering their questions
- Tour your department to ensure it meets our customers' expectations
- Work hand-in-hand with sales associates to get the job done
- Prepare and plan for upcoming events that will impact your department
- Ability to communicate, take direction at all levels, and turn it into action
- Use basic math skills to maintain accurate inventory levels
Medical Collection Representative
Hood & Thompson Associates, Inc
Charlotte, NC
11.2016 - 12.2016
- Make outbound calls to customers that have past due medical bills that need resolution of payment.
- Verify customer information such as DOB, Address, Phone number and last four of SS#
- Verify correct name of hospital, doctors office or other medical facilities to confirm services rendered.
- Work with customer to settle medical bill that is not covered by insurance provider.
- Apply payments to customers account and update information in data base.
Cashier
McDonald's
Fayetteville, NC
08.2012 - 08.2013
Cashier
Carowinds
Charlotte, NC
03.2009 - 10.2009
- Worked both independently and as a team member, while representing company well as initial liaison with the public.
- De-escalate issues through assessment of customer concerns, responding with care and consideration while analyzing and implementing strategies to relate to customers and generate positive dialogue.
- Transact numerous customer cash and debit purchases quickly and accurately to help ensure the opportunity for repeat business.
- Performed numerous daily duties, including operating cash register, handling monetary transactions and participating in food preparation while adhering to company guidelines and regulations.
- Maintained open lines of communication with all customers, peers and managers to help ensure fluid operations and eliminate issues before they negatively impacted productivity.
Education
Diploma - insurance
Ultimate Medical Academy
01.2015
Nursing
Fayetteville State University
Fayetteville, NC01.2013
Skills
- Customer Service
- Accounting
- Excel
- Accounts Payable
- Medical terminology
- Customer service
- Banking
- Cash register
- Medical records
- HIPAA
- Records management
- Cash handling
- Cash management
- Organizational skills
- Communication skills
- Sales
- Microsoft Excel
- English
- Typing
- Microsoft Office
- Microsoft Word
- Time management
- Documentation review
- General Ledger Accounting
- Medical Collection
- Windows
Timeline
Front End Team Lead
Walmart
02.2025 - Current
PCA Personal Care Assistant
The Kids Workshop
06.2023 - 11.2025
PSE Mail Processing Clerk
United States Postal Service
08.2021 - 07.2023
Member Service Representative (MSR)-USAA BANKING
TTEC
05.2021 - 08.2021
Customer Service Representative/Call Center (United Health Care Group)
TTEC
02.2021 - 05.2021
Cash Logistics Processor
Brinks
02.2021 - 04.2021
Mail Processing Assistant
United States Postal Service
11.2020 - 01.2021
Department Manager
Walmart
05.2019 - 09.2019
Human Resources Assistant
Walmart
12.2018 - 12.2020
Accounting Clerk
Walmart
12.2018 - 11.2020
Medical Collection Representative
Hood & Thompson Associates, Inc
11.2016 - 12.2016
Customer Service Supervisor
Wal-Mart
03.2015 - 11.2020
Cashier
McDonald's
08.2012 - 08.2013
Cashier
Carowinds
03.2009 - 10.2009
Nursing
Fayetteville State University
Diploma - insurance
Ultimate Medical Academy