Diane Rodriguez
Katy,TX
Summary
Front End Development Professional with strong leadership capabilities and deep understanding of modern web technologies. Adept at driving team collaboration and delivering results that align with business objectives.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
18
18
years of professional experience
Work History
Front End Team Lead
Sams Club
08.2023 - Current
- Collaborated with team members to develop user-friendly web interfaces
- Assisted in troubleshooting front-end issues to enhance user experience
- Participated in code reviews to ensure adherence to best practices
- Supported senior developers in implementing design changes and updates
- Contributed to project documentation for improved team communication
- Engaged in learning new frameworks and technologies relevant to front-end development
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
Cashier
Sams Club
08.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Trained new cashiers on operational protocols and customer service standards.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Bakery/Service Deli Manager
Stater Brothers Markets
05.2008 - 01.2020
- Oversaw daily operations of deli department, ensuring compliance with safety and sanitation standards.
- Managed inventory levels, ordering supplies to maintain optimal product availability and reduce waste.
- Trained and mentored staff on food preparation techniques and customer service best practices.
- Implemented process improvements that enhanced efficiency and reduced service times during peak hours.
- Developed schedules for team members, optimizing labor costs while meeting customer demand.
- Collaborated with vendors to source high-quality products, enhancing overall deli offerings for customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
Education
No Degree - TLD Program
Sams Club
Katy, TXHigh School Diploma -
Arlington High School
Riverside, CA06-1992
Skills
- Front-end development
- Team leadership
- Troubleshooting techniques
- Customer service excellence
- Staff training and mentorship
- Conflict resolution skills
- Safety compliance standards
- POS system operations
- Customer service
- Training and mentoring
- Goals and performance
- Team building
- Administrative skills
- Employee motivation
- Team supervision
- Opening and closing procedures
- Complaint resolution
- Conflict management
- Relationship building and management
Languages
Spanish
Professional Working
Timeline
Front End Team Lead
Sams Club
08.2023 - Current
Cashier
Sams Club
08.2022 - 08.2023
Bakery/Service Deli Manager
Stater Brothers Markets
05.2008 - 01.2020
No Degree - TLD Program
Sams Club
High School Diploma -
Arlington High School