Freedom Malfabon
Las Vegas,NV
Overview
10
10
years of professional experience
Work History
Front End Team Lead
Walmart
Las Vegas, NV
08.2019 - Current
- Developed and managed front-end development processes for web applications.
- Provided technical leadership, mentorship and guidance to team members.
- Conducted code reviews and identified areas of improvement in the existing codebase.
- Collaborated with other departments to ensure successful delivery of projects.
- Coordinated with stakeholders to define product requirements and develop user stories.
- Implemented strategies that improved the performance of web applications.
- Maintained up-to-date knowledge of emerging technologies and industry trends related to front end development.
- Optimized the website layout for better usability across different devices and browsers.
- Facilitated communication between cross-functional teams including designers, back-end developers, business analysts.
- Provided technical assistance to junior developers during problem solving sessions.
- Analyzed customer feedback data to identify opportunities for improvements in user experience.
- Organized training sessions for team members on new technologies or techniques used in projects.
- Prepared comprehensive documentation related to project specifications, architecture diagrams, workflows.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Welcomed large volume of guests and improved overall customer service.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Store Manager
Burger King
, NV
08.2016 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Sales Associate
Ross Dress for Less
Las Vegas, NV
04.2017 - 08.2017
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Kept informed about new products arriving at the store on a regular basis.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Lead Sandwich Maker
SUBWAY®Restaurants
Las Vegas, NV
06.2016 - 11.2016
- Prepared and cooked sandwiches, wraps, salads, and other food items according to customer specifications.
- Maintained a clean work area in accordance with health regulations.
- Provided excellent customer service by taking orders accurately and efficiently.
- Ordered ingredients as needed to ensure adequate inventory levels.
- Monitored product quality and freshness throughout shift.
- Ensured that all sanitation guidelines were followed at all times.
- Performed daily maintenance of equipment such as slicers, ovens, grills.
- Supervised junior staff members during their shifts.
- Developed efficient systems for tracking labor costs and ingredient usage.
- Managed cash register operations according to established procedures.
- Participated in weekly team meetings to review store performance metrics.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
Shift Manager
Ventura nest
Las Vegas, NV
02.2014 - 09.2015
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Made sure the business was clean, organized, & stocked
- Filling, printing, & shipping orders
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
Vapor Max
Sales Associates
Las Vegas, NV
11.2014 - 08.2015
- Help customers
- Cashier
- Upsale
Education
High School Diploma -
Delta Academy
Las Vegas, NV06-2013
Skills
- Training And Mentoring
- Team Leadership
- Team Collaboration
- Customer Engagement
- Customer Interaction
- Customer Service
- Team Training
- Employee Development And Training
- Complaint Resolution
- Problem-Solving
- Front End Web Development
- Mentoring And Coaching
- Leadership And Supervision
- Requirements Gathering Understanding
- Performance Improvements
- Process Improvement
- Team Communication
- Cash Handling
- Cash Register Operation
- Problem-Solving Skills
- Relationship Building And Management
- Sales Planning
Timeline
Front End Team Lead
Walmart
08.2019 - Current
Retail Sales Associate
Ross Dress for Less
04.2017 - 08.2017
Store Manager
Burger King
08.2016 - 03.2020
Lead Sandwich Maker
SUBWAY®Restaurants
06.2016 - 11.2016
Vapor Max
Sales Associates
11.2014 - 08.2015
Shift Manager
Ventura nest
02.2014 - 09.2015
High School Diploma -
Delta Academy