Angela Cooper
Rialto,CA
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
13
13
years of professional experience
Work History
Front End Team Leader
Walmart,
05.2021 - Current
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
In Home Care Provider
Life Enrichment Services
09.2010 - 10.2020
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Conferred with case manager to discuss patient condition and medical care.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Documented vitals, behaviors, and medications in patient medical records.
- Built strong relationships with patient to deliver emotional support and companionship.
Supervisor
Byrce Hospital
11.2016 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
High School Diploma -
ONTARIO High School
ONTARIO CA05.1989
Skills
- Credit Card Transaction Processing
- Cash Handling and Reconciliation
- Customer Service Standards
- Team Meetings
- Nursing Assistance
Timeline
Front End Team Leader
Walmart,
05.2021 - Current
Supervisor
Byrce Hospital
11.2016 - 10.2019
In Home Care Provider
Life Enrichment Services
09.2010 - 10.2020
High School Diploma -
ONTARIO High School
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