Giannina Pedraza
East Hartford,CT
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Greenlodge Residential Home
09.2024 - Current
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Reduced stress for patients and families through effective communication and empathetic support.
- Provided high-quality personal care to patients, promoting comfort and dignity during their stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Cooked meals through out the day and provided support during medication administration
Senior Credit Collections Specialist
Trident Machine Tools-Robert Half
05.2019 - 09.2024
- Trained new hires on customer service and credit collections procedures
- Collaborated with internal team to resolve billing and collection issues
- Managed multiple general ledgers simultaneously, identified high risk customers, and reconciled accounts
- Performed full account management and research and analysis
- Investigated and resolved billing related disputes
- Maintained and updated accounts with payment adjustment and credits
- Opened new business accounts, processed credit applications and documents
- Created quarterly reports regarding activity on master accounts
- Sent out invoices, credit memos and payment reminders
- Answered calls and filtered through emails
- Monitored accounts receivable and addressed overdue payments
- Performed tracking and skip tracing activities
Policy Technical Specialist (Second Promotion)
Ryan Turner Specialty
11.2016 - 04.2019
- Collaborated with team members to meet project goals and ensured compliance with company procedures
- Provided technical support to insurance agents
- Issued all insurance policies within deadline
- Worked with management to go over department needs prior to meetings
- Trained new staff members on procedures related to policy issuance
- Approached and solved problems with initiative and knowledge of quality assurance and customer service operations
Quality Assurance Analyst (Promotion)
Ryan Turner Specialty
11.2016 - 04.2019
- Trained new hires, established milestones, and monitored performance
- Improved production of staff and reduced errors
- Defined and documented acceptance, rejection, and rework requirements on insurance policies
Lead Front Desk Receptionist
Ryan Turner Specialty
11.2016 - 04.2019
- Answered and placed calls for president and vice presidents
- Maintained presidents daily calendar
- Screened all incoming calls, inquiries, and correspondences and routed accordingly
- Greeted guests and provided customer service
- Sent out notice of cancellations, reinstatements, and renewal letters
- Completed affidavits in compliance with state laws
- Opened and closed main office in alignment with established security procedures
- Provided administrative support to all other departments
Patient Care Technician
Hartford Hospital
07.2012 - 11.2016
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Health Information Management Technician
Hartford Hospital
07.2012 - 11.2016
- Ensured compliance with HIPAA regulations regarding the privacy of health information
- Performed data entry of medical records into electronic health record systems
- Prepared, Scanned and quality checked patient charts
- Participated in quality assurance initiatives designed to improve accuracy of patient data
- Created processes that improved efficiency when managing requests for health information releases by resolving issues related to incorrect or incomplete documentation of medical records and reviewing documentation prior to release of information
- Analyzed data trends within the department in order to identify potential problems or areas needing improvement
- Worked alongside with management to meet project goals and trained new staff members on quality assurance of health information management
Education
Bachelor of Science - Nursing
Goodwin University
East Hartford, CT07-2029
Skills
- Patient observation
- Patient positioning
- Professional bedside manner
- Patient services
- Emergency response
- Data collection
- Healthy meal preparation
- Emotional support
- Vital signs monitoring
- CPR certification
- Assertiveness
- HIPAA-Law
- Bilingual
- Accounts Payable/Receivable
- Bookkeeping
- Credit Collections
- Customer Service
- Transferable Skills
Accomplishments
- Supervised team of 15 staff members as Team Lead.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridTimeline
Patient Care Technician
Greenlodge Residential Home
09.2024 - Current
Senior Credit Collections Specialist
Trident Machine Tools-Robert Half
05.2019 - 09.2024
Policy Technical Specialist (Second Promotion)
Ryan Turner Specialty
11.2016 - 04.2019
Quality Assurance Analyst (Promotion)
Ryan Turner Specialty
11.2016 - 04.2019
Lead Front Desk Receptionist
Ryan Turner Specialty
11.2016 - 04.2019
Patient Care Technician
Hartford Hospital
07.2012 - 11.2016
Health Information Management Technician
Hartford Hospital
07.2012 - 11.2016
Bachelor of Science - Nursing
Goodwin University
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