Giara Harris
Greenwood,MS
Summary
Dynamic customer service professional with extensive experience at Maximus Call Center, adept at de-escalation and live chat support. Proven track record in resolving conflicts and enhancing client satisfaction through effective communication and CRM software proficiency. Committed to fostering positive relationships and delivering exceptional service in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Server Representative/Case Manager
Maximus Call Center
Memphis, TN
01.2024 - 08.2024
- Managed high-stress situations effectively. maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided exceptional customer service to clients while
- addressing their concerns, explaining processes, and ottering uidance on navigating the child support system effectively
- Colaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
Customer Service Manager/ Case Manager
Veritas HHS
Memphis, TN
05.2021 - 09.2023
- Sell-motivated, with a strong sense of personal responsibiity.
Proven ability to lear quickly and adapt to new situations.
Excellent communication skills, both verbal and written. - Responded to customer requests for products, services, and
- comoony intarmation.
- Handled escalated calls efficiently, finding satisfactory
Customer Service Representative
Amazon
Memphis, TN
05.2021 - 09.2023
- Sell-motivated, with a strong sense of personal responsibiity.
Proven ability to lear quickly and adapt to new situations.
Excellent communication skills, both verbal and written. - Responded to customer requests for products, services, and
- comoony intarmation.
- Handled escalated calls efficiently, finding satisfactory
Skills
- Live chat support
- De-escalation
- CRM software
- Language proficiency
Timeline
Customer Server Representative/Case Manager
Maximus Call Center
01.2024 - 08.2024
Customer Service Manager/ Case Manager
Veritas HHS
05.2021 - 09.2023
Customer Service Representative
Amazon
05.2021 - 09.2023