Valerie Rodriguez

Made dinner reservations for guests at two restaurants, one in Los Angeles and one in Miami Beach. Made changes to reservations, cancelled reservations, changed amounts of guests, changed times, changed dates. Made large group reservations for groups with contracts.

All regulations different between California and Miami adhered to.

• Trained new team members on best practices in customer service and company policies to ensure consistency.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Trained new personnel regarding company operations, policies and services.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed daily operations of customer service team, ensuring high-quality support and timely issue resolution.