Giavana Pasquali
Orange Park
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Employee
Urban Bean Coffee
Orange Park, FL
11.2025 - Current
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lead Teacher
The Discovery Tree Academy
Orange Park
07.2023 - 11.2025
- Developed and implemented engaging lesson plans that fostered student creativity and critical thinking.
- Facilitated professional development workshops to enhance teaching strategies among staff members.
- Collaborated with parents to support student progress and address educational needs effectively.
Barista
Starbucks
Orange Park, FL
06.2022 - 07.2023
- Provided exceptional customer service, resolving inquiries and enhancing overall experience.
- Crafted high-quality beverages in accordance with standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted team members during peak hours to ensure timely service delivery.
- Participated in inventory management, tracking stock levels and supplies for efficient operations.
Intern
Superior Skill Trades
Jacksonville
05.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Cashier
Winn-Dixie Stores Inc.
Orange Park
10.2020 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by assisting with inquiries and resolving issues.
- Maintained cleanliness and organization of the checkout area for optimal customer experience.
- Assisted in inventory management by restocking shelves as needed during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Oakleaf High School
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Classroom management
- Key decision making
- Customer services
- Customer service
- Multitasking and organization
- Food safety knowledge
Certification
- CPR
- First aid
- DCF 45 hours
Timeline
Front of House Employee
Urban Bean Coffee
11.2025 - Current
Lead Teacher
The Discovery Tree Academy
07.2023 - 11.2025
Barista
Starbucks
06.2022 - 07.2023
Intern
Superior Skill Trades
05.2022 - 08.2022
Cashier
Winn-Dixie Stores Inc.
10.2020 - 06.2022
High School Diploma -
Oakleaf High School