Summary
Overview
Work History
Education
Skills
College
Timeline
Generic

Vanessa Carranza Chiuz

Leesburg

Summary

Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present/sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.

Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.

Strategic problem solver with background in providing innovative solutions and streamlining processes. Possess strong analytical skills, adept at dissecting complex scenarios and identifying key areas for improvement. Skilled in team leadership and collaboration, fostering environment conducive to creativity and efficiency. Made significant impact in previous work by implementing solutions that improved operational effectiveness.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Pupatella
Leesburg
02.2023 - 08.2024
  • Greeted customers warmly and provided menu information at the vibrant eatery.
  • Took customer orders accurately and communicated with kitchen staff for preparation.
  • Maintained cleanliness and organization of dining area throughout service shifts.
  • Trained and mentored 3+ new hires on service standards, menu knowledge, and safety procedures.
  • Multitasking
  • Cash-handling/ POS System

Frozen Yogurt Shop Worker

SweetFrog Premium Frozen Yogurt
Leesburg
02.2021 - 11.2022
  • Served customers in a friendly and efficient manner at a popular frozen yogurt shop.
  • Operated yogurt machines, ensuring cleanliness and proper functionality during service.
  • Prepared toppings and ingredients, maintaining freshness and organization in display areas.
  • Managed cash register, processing transactions accurately and providing change to customers.
  • Assisted in training new employees on store procedures and customer service standards.
  • Maintained cleanliness of dining area, ensuring a pleasant environment for all guests.
  • Rotated stock items according to first-in and first-out guidelines for maximum freshness.
  • Operated cash register accurately and efficiently.
  • Resolved customer complaints promptly and professionally.
  • Restocked condiment bar throughout shift as needed so that it was always fully stocked with necessary items.
  • Maintained a clean and organized work area to ensure the highest level of sanitation standards.

Education

High School Diploma -

Northern Virginia Community College
Annandale, VA
06-2028

Skills

  • Customer service
  • Team building
  • Employee training
  • Point of sale
  • Cash handling
  • Effective communication
  • Problem resolution
  • Time management
  • Bilingual in English and Spanish
  • Performing with choirs
  • Choir performances
  • Vibrato
  • Writing lyrics
  • Songwriting
  • Child supervision
  • Reading skills
  • Housekeeping
  • Childcare
  • Communication skills

College

I spent a year at Old Dominion University, and although it was a short time, it was a meaningful and memorable experience. I had the opportunity to be part of the university’s latin dance team (WEPA) and was actively involved in the Latino Student Alliance, which helped me connect with others and celebrate my culture. My time at ODU helped me grow both personally and socially. I decided to transfer to Northern Virginia Community College to better align with my academic and financial goals, but I look back on my year at ODU with appreciation and pride.

Timeline

Front of House Employee

Pupatella
02.2023 - 08.2024

Frozen Yogurt Shop Worker

SweetFrog Premium Frozen Yogurt
02.2021 - 11.2022

High School Diploma -

Northern Virginia Community College
Vanessa Carranza Chiuz