GIAVANNA DATIS-CORDERO
Orlando,Florida
Overview
3
3
years of professional experience
Work History
Back of house Certified Trainer
Chick-Fil-A
11.2023 - 10.2025
- Prepared and assembled high-quality food items, maintaining strict adherence to food safety and sanitation standards to ensure customer satisfaction.
- Adapted to fast-paced kitchen operations while meeting company quality standards and maintaining composure under pressure.
- Collaborated with leadership to streamline onboarding process and enhance skill development for new hires, contributing to a cohesive team environment.
Transaction Processor
Fields BMW
Orlando, Florida
02.2024 - 04.2025
- Rang up sales efficiently, processing discounts and handling cash, checks, and credit card transactions with accuracy.
- Demonstrated strong verbal communication and conflict resolution skills by professionally handling difficult or upset customers, ensuring a positive experience while maintaining company standards.
- Utilized company-specific software systems to manage sales transactions and customer records, ensuring data integrity.
- Managed daily invoices by reviewing, printing, filing, and verifying service invoices for accuracy in alignment with dealership procedures.
Customer Care Specialist
Fields BMW
04.2025 - 07.2026
- Managed high-volume inbound and outbound customer communications, scheduled vehicle service appointments, and provided vehicle quotes and updates to enhance customer satisfaction.
- Maintained accurate customer records and delivered exceptional customer service in a fast-paced dealership environment, contributing to positive customer experiences.
- Answered customer inquiries regarding vehicle features and services in a timely manner.
- Managed appointment scheduling for service and maintenance visits.
- Resolved customer complaints effectively and efficiently to ensure satisfaction.
Education
High School Diploma -
NORTHAMPTON AREA HIGH SCHOOL
Northampton, PA05-2023
Culinary Degree -
Bethlehem Area Vocational School
Bethlehem, PA01-2023
Skills
- Sales transaction processing
- Customer relationship management
- Appointment scheduling
- Customer Service
- Conflict resolution
- Attention to detail
- Time management
- Multi-tasking
- Problem solving
- Team collaboration
- Written communication
- Critical Thinking
- Work Ethic
- Microsoft office
Hobbies and Interests
- Photography - Enjoy planning and executing creative photo shoots with an artistic eye, including maternity sessions, birthday events, nature, holiday portraits, and pet photography.
- Culinary - Assisted in coordinating many events including setup, food service and preparation. Helped execute a wedding event with precision.
- Volunteering - Passionate about giving back through hands-on volunteering that supports community needs and brings people together.
Timeline
Customer Care Specialist
Fields BMW
04.2025 - 07.2026
Transaction Processor
Fields BMW
02.2024 - 04.2025
Back of house Certified Trainer
Chick-Fil-A
11.2023 - 10.2025
High School Diploma -
NORTHAMPTON AREA HIGH SCHOOL
Culinary Degree -
Bethlehem Area Vocational School