Shantanna Howard
Pahokee
Summary
Oversaw retail operations to optimize team performance and customer satisfaction. Managed security measures to protect assets and ensure safety. Cultivated strong customer relationships through effective service delivery. Embraced new learning opportunities to enhance skills. Achieved medical assistant certification through online education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Shift Coordinator
Goodwill Industries
Pahokee, FL
10.2025 - Current
- Led store operations, ensuring compliance with policies and procedures to enhance customer experience.
- Trained and mentored staff, fostering a collaborative environment and improving team performance.
- Developed inventory management strategies, optimizing stock levels and reducing excess merchandise.
- Implemented visual merchandising standards, enhancing product presentation and driving sales growth.
Teller/Lead Teller
PNC Financial Services Group
Pahokee, FL
05.2024 - 08.2025
- Oversee teller operations to enhance customer satisfaction and streamline cash handling.
- Lead team to achieve high transaction accuracy, boosting customer trust.
- Implement security protocols, reducing discrepancies and ensuring regulatory compliance.
- Led daily teller operations, ensuring accurate transactions and enhancing customer trust through consistent service excellence.
Medical Assisting Student
Ultimate Medical Academy
Tampa, FL
07.2023 - 05.2024
- Attended Virtual Schooling Online to obtain my Medical Assistant Certification.
Hospital Security Officer
Allied Universal
Okeechobee, FL
01.2022 - 07.2023
- Enforced security and safety procedures within hospital premises, ensuring compliance and patient safety
- Conducted regular surveillance rounds to monitor facility and deter unauthorized activity
- Responded to incidents and completed detailed incident reports
- Collaborated with hospital staff to maintain a secure environment for patients, visitors, and employees
Assistant Store Manager
Goodwill Industrial
Clewiston, FL
01.2021 - 01.2022
- Led store operations, ensuring compliance with policies and procedures to enhance customer experience.
- Trained and mentored staff, fostering a collaborative environment and improving team performance.
- Developed inventory management strategies, optimizing stock levels and reducing excess merchandise.
- Implemented visual merchandising standards, enhancing product presentation and driving sales growth.
Correctional Officer
The GEO Group, Inc.
Moore Haven, FL
06.2018 - 10.2020
- Maintained safety and security of correctional facility by monitoring inmate activities
- Enforced facility regulations and resolved conflicts among inmates
- Partnered with law enforcement teams to reduce incidents and ensure compliance
- Documented incidents and daily activities for facility records
Education
High School Diploma - undefined
Everglades Preparatory Academy
Pahokee, FL12.2006
Skills
- Time Management & Multitasking
- Safe work practices
- Clerical experience
- Achieving sales targets
- Fraud prevention and detection
- Customer inquiry handling
- Outdoor work
- Accounting
- Adaptability
- Time management
- Technical Proficiency
- Task prioritization
- English
- Team motivation (leadership skill)
- Retail math
- Experience with children
- Microsoft Office
- Problem-solving
- Clinical documentation
- Shipping & receiving
- Sales
- Financial sales
- Sales management
- POS systems
- Customer relationship building
- Phone etiquette
- Customer order taking
- Theft investigations
- Writing skills
- Dimensional measurements
- Customer service
- Payment processing
- Problem Resolution & Conflict Management
- Transaction Accuracy & Balancing
- Client interaction via phone calls
- Access control and monitoring (Less than 1 year)
- CPR and First Aid certified (Less than 1 year)
- Banking Regulations & Compliance (AML, KYC)
- Suspicious activity investigations
- Manual handling
- GPS
- Typing
- Client relationship development
- Math
- Risk & Fraud Prevention
- Deal closing
- Sanitation procedures
- Hospitality
- Computer skills
- Warehouse experience
- Administrative experience
- Word processing
- Driving
- Order shipping
- Phone communication
- Retail sales
- Employment & labor law
- Sales Support & Cross-Selling
- Closing sales
- Team Leadership & Staff Training
- Upselling
- Order picking
- Cash register operations
- Mobile devices
- Leadership
- Applied behavior analysis
- Youth worker experience
- Conflict management
- Working with youth
- Experience with individuals with mental health conditions
- Security system monitoring (security system operation)
- Training & development
- Front desk
- Team leadership
- Intake
- Order fulfillment receiving
- Retail management
- Financial transaction processing
- Retail sales transactions
- Computer hardware
- Customer communication
- Balancing end-of-day transactions
- Patient care
- Regulatory compliance management
- Receiving shipments
- Processing cash transactions
- Sales transaction processing
- Medical documentation
- Report writing
- Operations management
- Regulatory compliance
- Documentation review
- Cash handling
- Financial services
- Ability to follow instructions
- Packaging
- Customer complaint resolution
- POS
- Microsoft Excel
- Incident reporting and documentation (Less than 1 year)
- Fragile goods transportation
- Supervising experience
- Productivity software
- Technology: Teller Systems, MS Office
- Guest services
- Workplace safety
- Management
- Customer service management
- Data entry
- Banking
- Teamwork
- Climbing
- Customer Service & Relationship Building
- Attention to detail
- Decision making
- Basic math
- Guest relations
- Balancing cash drawers
- Labeling
- Computer operation
- Organizational skills
- Measurement (quality control)
- Food service management
Certification
- Class D Present
- Guard Card Present
- First Aid Certification Present
- CPR Certification Present
- Driver's License Present
- February 2020 to January 2028
- Class D Security April 2026
Languages
English
Timeline
Night Shift Coordinator
Goodwill Industries
10.2025 - Current
Teller/Lead Teller
PNC Financial Services Group
05.2024 - 08.2025
Medical Assisting Student
Ultimate Medical Academy
07.2023 - 05.2024
Hospital Security Officer
Allied Universal
01.2022 - 07.2023
Assistant Store Manager
Goodwill Industrial
01.2021 - 01.2022
Correctional Officer
The GEO Group, Inc.
06.2018 - 10.2020
High School Diploma - undefined
Everglades Preparatory Academy