GIAVANNA GENOVA
Mays Landing,NJ
Summary
A dedicated professional, actively engaging with clientele to deliver superior customer service, consistently exceeding expectations. An expert in the multifaceted events industry, with a specialization in convention services management, production and staff development. Recognized by stakeholders and peers alike, praised for agility in problem-solving, high-level communication skills and adept management of all aspects of event procedures. Driven to uphold the highest operating standards, ensuring the success and seamless execution of every function.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Event Manager
Showboat Atlantic City
11.2022 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Obtain appropriate permitting and licensing
Restaurant Manager
The Windjammer
05.2019 - 11.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Head Bartender
The Windjammer
05.2019 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Education
General Education -
Mainland Regional High School
Linwood06-2018
Skills
- All Seated Event Platform
- Dropbox
- Google Drive
- Homebase & Sling Scheduling
- Microsoft Office Suite
- Smartsheet
- Square Point of Sale
- Toast Point of Sale
- Personal and Professional
- Adaptability
- BEO (Banquet Event Order) Creation
- BEO Implementation
- Concise Communicator
- Critical Thinker
- Customer Satisfaction
- Event Execution
- Event Permitting
- Event Staffing
- Leadership
- Loyal
- Quality Assurance
- Reliable
- Site Preparation
- BEO Creation
- BEO Execution
- Client Interaction
- Event Strategizing
- Environment Services
- Facilities Management
- Team Building
Websites
Certification
- ETIPS Certified
- ServSafe Food Handling
Experience - Time
- Personal Life Balance
- BEO Creation
- BEO Execution
- Client Interaction
- Event Strategizing
- Environment Services
- Facilities Management
- Team Building
Industryexpertise
- Convention Services Manager
- Customer Service Professional
- Front of House Manager
- Venue Operations
Passions
- Adventure and Travel
- Family
- Friendship
- Military Support
- Volunteering
Lifephilosophy
If you are working on something that you really care about, you don't have to be pushed. The vision pulls you. Steve Jobs
Timeline
Banquet Event Manager
Showboat Atlantic City
11.2022 - Current
Restaurant Manager
The Windjammer
05.2019 - 11.2022
Head Bartender
The Windjammer
05.2019 - 11.2022
- ETIPS Certified
- ServSafe Food Handling
General Education -
Mainland Regional High School
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