Overview
Work History
Education
Timeline
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Marshall McDonald

Overview

10
10
years of professional experience

Work History

Banquet Event Manager

Hyatt Regency Boston
Boston, MA
07.2023 - Current
  • Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
  • Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
  • Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
  • Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.

Catering & Events Coordinator

Renaissance Country Club
Haverhill, MA
05.2022 - 06.2023
  • Coordinate Weddings, Private Events and Golf Outing with the Wedding & Event Manager, Executive Chef and/or the Head Golf Professional
  • Responsible for managing day of operation for all non-member events, including weddings of up to 200, corporate and smaller functions
  • Manages Lead Servers, Banquet Servers, Barbacks and Bartenders
  • Conducting pre-shift meetings daily to relay information pertinent to the day’s event activities, indicated on the Banquet Event Order

Maitre D

The Federal
Waltham, MA
09.2020 - 05.2022
  • Enthusiastically welcomes every guest at the door
  • Manage and maximize guests reservations and restaurant seating capacity
  • Maintain complete knowledge of scheduled daily activities and in - house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant

Digital Banking Associate

First Republic Bank
Boston, MA
02.2015 - 09.2020
  • Mastering all Cash Management platforms - Personal Online Banking, Corporate Online Banking, Mobile
  • Banking, Remote Deposit Capture, Lockbox, and Automated Clearing House
  • Work with our sales teams to ensure the onboarding process of new clients goes as smoothly as possible
  • Work with existing clients, identifying banking needs and marketing solutions to them that will ensure a richer banking experience.

Client Service Representative

Boston Private Bank & Trust Company
Boston, MA
08.2013 - 02.2015
  • Process client transactions and respond to product and service inquiries in a responsive, accurate and timely manner
  • Build internal & external relationships through problem-solving, ownership and follow-through
  • Inquire about large transfers, withdrawals and potential client dissatisfaction

Education

Bachelor of Science - Public Relations

Suffolk University
Boston, MA

Associate of Science - Business Administration and Management

Middlesex Community College - Bedford
Bedford, MA

Timeline

Banquet Event Manager

Hyatt Regency Boston
07.2023 - Current

Catering & Events Coordinator

Renaissance Country Club
05.2022 - 06.2023

Maitre D

The Federal
09.2020 - 05.2022

Digital Banking Associate

First Republic Bank
02.2015 - 09.2020

Client Service Representative

Boston Private Bank & Trust Company
08.2013 - 02.2015

Bachelor of Science - Public Relations

Suffolk University

Associate of Science - Business Administration and Management

Middlesex Community College - Bedford

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Marshall McDonald