Giavanna Miranda
Colts Neck
Summary
Personable and dedicated customer service representative with extensive experience in the auto industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a passion for building relationships.
Overview
10
10
years of professional experience
Work History
Service Advisor
Auto Lenders
Lakewood
02.2026 - Current
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Collaborated with technicians to ensure accurate diagnosis and repairs.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Updated system with order specifics and customer details, preferences, and billing information.
PARTS/SERVICE MANAGER
Providence Auto Group/Providence Towing & Recovery
Atlantic City
04.2021 - 02.2026
- Managed day-to-day operations including scheduling employee shifts, assigning tasks and duties among staff members and addressing any personnel issues that may arise.
- Reviewed supplier invoices against purchase orders and made adjustments as needed before submitting payment requests for approval.
- Developed relationships with vendors to secure competitive prices on parts while maintaining high levels of quality assurance standards.
- Answered phone calls promptly, providing price quotes and other information.
- Provide efficient and courteous service to customers at all times.
- Skilled in using various software applications and programs including Microsoft Office.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Handled State and Government Billing/Invoicing
PERSONAL CAREGIVER
Personal
Ocean City
08.2018 - 02.2021
- Administered medications according to doctor's orders and documented results accordingly.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
SERVER
Ducktown Tavern
Atlantic City
12.2016 - 07.2018
- Interacted with customers to provide friendly and professional service, enhancing their dining experience.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Collaborated with kitchen staff to ensure efficient service during peak hours.
Education
Atlantic Cape
Mayslanding12-2025
Skills
- Service Billing Management
- Claims Coordination
- Software proficiency
- Problem resolution
- Attention to Detail
- Multitasking and organization
- Excellent Communication
- Customer Service
Timeline
Service Advisor
Auto Lenders
02.2026 - Current
PARTS/SERVICE MANAGER
Providence Auto Group/Providence Towing & Recovery
04.2021 - 02.2026
PERSONAL CAREGIVER
Personal
08.2018 - 02.2021
SERVER
Ducktown Tavern
12.2016 - 07.2018
Atlantic Cape