Giavanna Pierz
South Lyon,MI
Summary
Highly-motivated individual with a strong desire to take on and grow from new challenges. Strong worth ethic, adaptability, problem solving and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skillsets.
Overview
5
5
years of professional experience
Work History
Electrical Engineer
Overhead Conveyor Co
Flint, MI
10.2023 - Current
- Used AutoCAD and Inventor software to update prints according to customer standards.
- Implemented electrical components into mechanical designs per customer specifications.
- Reorganization of company file structure.
- Prepared and released prints to installation team.
Customer Service Specialist
The Home Depot Inc
Novi, MI
05.2019 - 10.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Science - Electrical Engineering
Lawrence Technological University
Southfield, MI05.2023
Skills
- Good Communication and Collaboration Skills in current role and while developing senior projects
- Design and implementation of a specified sequential circuit utilizing Matlab/Simulink and Multisim
- Design and simulate a working keypad utilizing Multisim
- Simulate Zener Diode Regulators and Full Wave Rectifiers utilizing Matlab/Simulink
- Process Optimization
- Analytical Thinking and Problem Solving
- Interface Design and Implementation
- Customer-Oriented
- 3D modeling through the use of Inventor
- 2D drawings with AutoCAD
- Ability to read and interpret prints, designs and specifications
- Proficient in use of Microsoft Office products
Timeline
Electrical Engineer
Overhead Conveyor Co
10.2023 - Current
Customer Service Specialist
The Home Depot Inc
05.2019 - 10.2023
Bachelor of Science - Electrical Engineering
Lawrence Technological University
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