Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Giavanna SantaLucia

Criminal Justice
Troy,NY

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Surveillance InvestigatorCriminal Justice SpecialistInvestigative AnalystSexual Assault Victim AdvocateDomestic Violence Victim Advocate

Work Type

Full Time

Location Preference

HybridOn-Site
Location: Troy, NY, USAlbany, NYSaratoga Springs, NY
Open to relocation: Yes

Salary Range

$24/hr - $1000/hr

Important To Me

Career advancementWork-life balancePersonal development programsCompany CulturePaid time off

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Surveillance Investigator

Allied Universal
Troy, NY
12.2025 - Current
  • Utilize video, photography, and field observation techniques to gather accurate and legally admissible evidence.
  • Conduct covert surveillance operations to document activities of subjects involved in insurance fraud.
  • Monitor and track subjects across various locations while ensuring personal safety and compliance with regulations.
  • Analyze collected evidence to identify patterns of behavior relevant to investigative objectives.
  • Plan surveillance strategies to effectively monitor subjects while maintaining discretion.
  • Developed detailed reports documenting surveillance activities and investigation outcomes.

911 Dispatcher

Unified Communications Center
Schenectady, NY
09.2025 - 12.2025
  • Answer emergency and non-emergency calls promptly, gathering critical information to determine the nature and location of incidents.
  • Remain calm and composed during high-stress situations while providing clear instructions to callers and field units.
  • Utilize critical thinking and problem-solving skills to assess situations and make quick, sound decisions.
  • Dispatch appropriate police, fire, and medical units using CAD (Computer-Aided Dispatch) systems.
  • Operate multiple communication systems including radios, telephones, and databases simultaneously.
  • Adhere to department policies, procedures, and confidentiality standards at all times.

Security Officer

St Peter's Health Partners
Troy, NY
08.2021 - 10.2025
  • Responsible for providing a safe and healthy environment for visitors, patients and employees.
  • Monitors environment to detect potential hazards and reporting same while providing assistance and services according to established procedures.
  • Ensure that all visitors to the building are properly greeted, identified, and documented.
  • Uphold and enforce all agency rules, regulations, policies, and procedures.
  • Answer facility phones in a professional manner; keep a record of all actively engaged in the building clearly and articulately in logbooks.
  • Maintain a clean and pleasant environment.
  • Log in and secure all packages, deliveries, and other appropriate items at the designated area.
  • Assist with opening/closing of doors.
  • Assist with upkeep and cleaning on lobby areas or designated common areas.

Child and Youth Program Assistant

Watervliet Arsenal
Watervliet, NY
12.2022 - 08.2025
  • Provides care/supervision, oversight and accountability for program participants.
  • Assists in preparing age-appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings and special events.
  • Executes work in accordance with policies and regulations.
  • Creates an environment which welcomes participant interest and promotes positive interactions.
  • Demonstrates, instructs, leads and facilitates planned and spontaneous program activities.
  • Implements daily schedules and activity plans to ensure age/stage appropriateness.
  • Collaborated with team members to enhance program quality and participant engagement.
  • Developed and implemented engaging educational activities for children and youth.

Education

Bachelor’s degree - Criminal Justice, Minor in Psychology

University At Albany
Albany, NY
05-2025

Associate of Science Degree - Criminal Justice

Hudson Valley Community College
Troy, NY
05-2023

New York State High School Diploma - Core Subjects

Lansingburgh High School
Troy, NY
06-2021

2-year certification of completion - Criminal Justice

Questar III
Troy, NY
06-2021

Skills

  • Evidence gathering
  • Background research
  • Identity verification
  • Documentation proficiency
  • Report writing proficiency
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Critical thinking
  • Teamwork and collaboration
  • Evidence handling
  • Interviewing skills

Certification

  • 06/24 CPR/First Aid certified, FMWR, Watervliet Arsenal, NY
  • 06/21 2-year member of the National Technical Honor Society, Questar III, Troy, NY
  • 05/21 Criminal Justice Technical Endorsement, National Occupational Competency Exam, Questar III, Troy, NY
  • 01/21 Bloodborne Pathogens Certificate, Questar III, Troy, NY
  • 05/20 Incident Command for Law Enforcement, FEMA, Questar III, Troy, NY
  • 06/20 Perfect Attendance, Questar III, Troy, NY
  • 06/19 2-year member of National Technical Honors Society, Questar III, Troy, NY
  • 06/20 Introduction to Incident Command System, FEMA, Questar III, Troy, NY
  • 06/20 Leadership and Influence, FEMA, Questar III, Troy, NY
  • 06/20 Effective Communication, Fema, Questar III, Troy, NY
  • 06/20 Diversity Awareness, Fema, Questar III, Troy, NY
  • 10/20 Mandated Reporter Training, NYS OCFS, Questar III, Troy, NY

Timeline

Surveillance Investigator

Allied Universal
12.2025 - Current

911 Dispatcher

Unified Communications Center
09.2025 - 12.2025

Child and Youth Program Assistant

Watervliet Arsenal
12.2022 - 08.2025

Security Officer

St Peter's Health Partners
08.2021 - 10.2025

2-year certification of completion - Criminal Justice

Questar III

Bachelor’s degree - Criminal Justice, Minor in Psychology

University At Albany

Associate of Science Degree - Criminal Justice

Hudson Valley Community College

New York State High School Diploma - Core Subjects

Lansingburgh High School

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