Gibran Valenzuela
Aliso Viejo,USA
Summary
Detail-oriented banking professional with expertise in opening and managing diverse accounts for personal and business clients. Demonstrated success in fostering strong client relationships and enhancing service delivery through effective problem resolution. Proficient in regulatory compliance and account maintenance, contributing to overall operational efficiency.
Overview
15
15
years of professional experience
Work History
Banking Relationship Specialist II
FARMERS & MERCHANTS BANK
San Juan Capistrano, CA
04.2019 - Current
- Open new business and personal accounts for both new and existing clients.
- Have thorough knowledge of business documentation required to open business accounts including but not limited to: Corporations, Non-profits, Associations, Limited Liability Partnerships, General Partnerships, Sole Proprietorships etc.
- Have thorough knowledge of personal account information required to open personal accounts including: Trust, Estate, Power of Attorney and Fiduciary accounts.
- Knowledgeable in Regulation CC, Regulation D, Regulation DD, Regulation E, and Regulation GG.
- Perform account maintenance and supersedes on existing accounts.
- Assist clients in opening, closing, and withdrawing from their CD and IRA accounts.
- Assist clients with phone transfers, wires, client inquiries, complaints and online banking support.
- Assist clients with Remote Deposit Capture installations.
- Followed up with clients to enhance customer service experience and strengthen client relationships.
- Participated in business development events, fostering new relationships and reinforcing existing connections for the bank.
- Generated referrals for lending opportunities to support business growth. for Commercial and Residential Lending.
- Acquired full knowledge on required documentation for boarding new business accounts.
- Processed domestic and international wire transfers for bank clients.
- Assist clients with teller transactions.
Senior Personal Banker II
COMERICA BANK
Mission Viejo, Lake Forest, Irvine, CA
04.2017 - 02.2019
- Established and maintained strong client relationships, resulting in improved service delivery and increased client retention.
- Collaborated with business consultants, CPAs, and mortgage brokers to generate strategic lead referrals, enhancing business growth.
- Expedited resolution of customer issues to maximize satisfaction levels.
- Resolved customer complaints professionally and efficiently, leading to increased customer satisfaction and loyalty.
- Opened new business and personal accounts.
- Managed operations, including vault custodianship, to maintain security standards.
- Conducted training sessions for new personnel to ensure effective onboarding.
- Completed teller transactions accurately to provide efficient service.
Financial Services Representative I
First Bank
Laguna Niguel, CA
03.2016 - 04.2017
- Provided excellent customer service by accurately and expeditiously opening new accounts and other products for clients.
- Educated clients on consumer and business loan products, enhancing their understanding and informed decision-making.
- Assisted commercial and business clients with product questions, account support and various other tasks.
- Boosted sales and cross-selling opportunities through active participation in networking groups, outbound calls, and promotional events.
- Executed impactful sales presentations and marketing plans, contributing to increased customer engagement and sales outcomes.
- Reached out to business consultants, CPAs and Mortgage brokers to develop business partnerships for lead referrals.
Premier Account Executive
HSBC
Baja California, MX
12.2011 - 03.2016
- Established relationships with high-value clients to assess financial needs and recommend products and services that enhance profitability.
- Mastered a thorough knowledge of all HSBC Bank products and services, procedures, policies and regulatory issues relating to deposit, transaction and loan accounts.
- Prepared documentation for new accounts and loans, ensuring compliance with legal requirements and credit policies.
- Participated in business development activities including promoting bank products at manufacturing plants and government offices.
- Coached and mentored staff to improve work efficiency and deepen product knowledge.
Education
Bachelor of Arts - International Business
Universidad Autonoma De Baja California
Baja California, Mexico06-2011
Skills
- Regulatory Compliance
- Client Acquisition Strategies
- Account Management
- Sales Strategy Development
- Client Service Excellence
- Relationship Management
- Strong Communication Skills
- Detail Oriented
- Problem Solver
- Excels Under Pressure
- Strong Work Ethic
- Team Player
Timeline
Banking Relationship Specialist II
FARMERS & MERCHANTS BANK
04.2019 - Current
Senior Personal Banker II
COMERICA BANK
04.2017 - 02.2019
Financial Services Representative I
First Bank
03.2016 - 04.2017
Premier Account Executive
HSBC
12.2011 - 03.2016
Bachelor of Arts - International Business
Universidad Autonoma De Baja California