Gibson Ratliff
North Richland hills
Summary
Client-focused and highly adaptable professional with 8+ years of experience in customer service, operations, leadership, hospitality, and insurance field underwriting support. Proven ability to build strong client relationships, manage high-volume workflows, coordinate appointments, maintain accurate documentation, and deliver exceptional service in fast-paced environments. Experienced in independent business operations, team leadership, and professional client communication across hospitality, retail, and insurance-related services. Additional college coursework completed in culinary arts, business, and hospitality management at Johnson & Wales University. Seeking to leverage relationship-building, problem-solving, and service excellence as a Financial Services Consultant with TIAA.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Catering Chef / Catering Coordinator
Alonti Catering Kitchen
01.2021 - Current
- Prepare and execute high-volume food production for corporate catering clients in a fast-paced, deadline-driven environment.
- Coordinate catering logistics and deliveries for corporate business accounts, ensuring timely service, order accuracy, and professional client interaction.
- Manage daily workflow priorities, support route coordination, and maintain strong service standards across multiple active orders.
- Build trust with clients through reliability, communication, and consistent attention to detail in a business-to-business service setting.
- Support operational efficiency while balancing production quality, timing, and client expectations.
- Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
Owner / Sole Proprietor – Field Underwriting Services
GibsonMasterworks
01.2024 - 01.2025
- Founded and operated an independent sole proprietorship providing field underwriting support services for auto and home insurance inspections under CIS Group's insurance license.
- Conducted outbound and follow-up calls with policyholders to schedule appointments and coordinate inspection timelines.
- Collected field data, captured photo documentation, and completed property and vehicle inspections to support underwriting review.
- Maintained accurate records and ensured timely submission of inspection materials in alignment with client requirements.
- Managed daily business operations including scheduling, route planning, service tracking, and professional customer communication.
- Represented insurance-related processes with discretion, professionalism, and strong attention to detail.
- Business remains active
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Store Manager
24Hr Vapor
10.2019 - 06.2021
- Managed daily operations of a 24-hour retail business during the COVID-19 period.
- Oversaw staff scheduling and shift coverage to maintain uninterrupted operations.
- Monitored inventory, maintained stock levels, and supported product availability across extended business hours.
- Handled check writing and basic operational financial responsibilities with accountability and attention to detail.
- Delivered strong customer service while balancing operational demands in a dynamic retail environment.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Kitchen Manager
Bowlero
01.2019 - 01.2020
- Supervised kitchen operations in a high-volume hospitality and entertainment environment while balancing college coursework.
- Led back-of-house staff, delegated responsibilities, and maintained workflow efficiency during peak service periods.
- Enforced quality, sanitation, and operational standards to support a consistent customer experience.
- Strengthened leadership, multitasking, and decision-making skills in a fast-paced service environment.
- Successfully transferred locations while attending Johnson & Wales University, demonstrating flexibility and reliability.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Kitchen Team / Opening Team Member
Babe's Chicken Dinner House (Rufe Snow Location)
01.2018 - 01.2019
- Supported kitchen operations as part of the opening team for a new restaurant location.
- Assisted with food preparation, line execution, and service in a high-volume environment.
- Helped maintain quality, speed, and consistency standards during launch and daily operations.
- Developed strong teamwork and discipline in a structured hospitality setting.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Pizza Hut
01.2017 - 01.2018
- Began professional career while attending school, building a strong foundation in customer service and teamwork.
- Assisted with order accuracy, food preparation, guest service, and daily store operations in a fast-paced environment.
- Developed early experience in professionalism, time management, and customer support.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Johnson & Wales University
Denver, Colorado06-2019
Skills
- Client Relationship Management
- Customer Service Excellence
- Financial Services Support
- Insurance Field Underwriting Support
- Appointment Scheduling
- Documentation & Recordkeeping
- Sales & Consultative Communication
- Operations Coordination
- Team Leadership
- Inventory Management
- Staff Scheduling
- Problem Solving
- Time Management
- Professional Communication
- Detail Orientation
- Adaptability
- Culinary techniques
Certification
- Adobe Photoshop Certified
- Food Handler Certified
- ServSafe Manager Certified
Timeline
Owner / Sole Proprietor – Field Underwriting Services
GibsonMasterworks
01.2024 - 01.2025
Catering Chef / Catering Coordinator
Alonti Catering Kitchen
01.2021 - Current
Store Manager
24Hr Vapor
10.2019 - 06.2021
Kitchen Manager
Bowlero
01.2019 - 01.2020
Kitchen Team / Opening Team Member
Babe's Chicken Dinner House (Rufe Snow Location)
01.2018 - 01.2019
Team Member
Pizza Hut
01.2017 - 01.2018
High School Diploma -
Johnson & Wales University